Territory Manager

The Territory Manager is responsible for overall territory performance, including people, operations, customer service, safety, and financial results. This hands-on leader builds strong teams and processes while ensuring safe, efficient execution aligned with Walters’ service standards and Core Values.

The Territory Manager owns territory P&L performance, develops leaders, improves processes, supports logistics and capacity planning, and builds strong customer relationships. This entrepreneurial leader thinks and acts like a business owner, takes initiative, and steps directly into the operation when needed to support the team and meet customer commitments.

This role is critical to building an accountable, customer-focused, financially strong territory that consistently delivers operational excellence and supports growth.

Essential Job Duties and Responsibilities

Leadership & Team Support

• Provide visible, hands-on leadership in the yard, during dispatch, and in the field
• Set clear expectations, priorities, and accountability while reinforcing Walters’ Core Values
• Coach and develop leaders and team members to improve performance, service, and efficiency
• Lead recruiting, onboarding, training, and ongoing team development
• Partner with HR and Operations Leadership on performance management, recognition, and retention
• Build a culture of ownership, accountability, teamwork, and continuous improvement

Daily Operations & Service Execution

• Own daily territory execution and align labor, trucks, units, equipment, and materials to demand
• Ensure route completion, accurate documentation, SOP adherence, and effective use of labor and capacity
• Partner with Central Planning to improve routing, density, capacity, and service execution
• Step directly into field, yard, routing, customer, or service work when needed while addressing root causes through stronger people and processes
• Ensure yard, shop, staging, and operating areas remain clean, organized, efficient, and safe
• Monitor service quality, productivity, customer satisfaction, and operating results; act on gaps quickly

Yard, Fleet, and Equipment Readiness

• Ensure vehicles, units, tools, inventory, and supplies support operational needs
• Maintain awareness of fleet and equipment condition and ensure issues are resolved promptly
• Maintain accurate inventory and control unit, supply, and material costs
• Partner with Fleet on PMs, repairs, truck availability, downtime, and asset planning
• Maintain effective tagging, unit rotation, washing, staging, and asset-control processes

Safety & Quality Control

• Own territory safety performance and enforce all safety policies, PPE requirements, SOPs, and regulations
• Ensure completion of safety observations, toolbox talks, QA inspections, and corrective follow-up
• Ensure accidents, near misses, unsafe conditions, and corrective actions are addressed promptly
• Partner with Operations Leadership and Safety on investigations and preventive actions
• Hold leaders and drivers accountable for safe driving, pre/post-trip expectations, and safe work behaviors

Customer Service & Communication

• Maintain clear communication with team members, customers, and cross-functional partners
• Own operational customer issues, resolve problems quickly, and ensure appropriate follow-through
• Partner with Sales and Customer Service to support growth, service needs, and customer commitments
• Build a customer-first culture and reinforce Walters’ “Our Service is the Difference” mindset

Training & Compliance

• Ensure hands-on training, cross-training, and leader development for new and existing team members
• Ensure training records, signoffs, and compliance documentation are current
• Build, reinforce, and improve standard processes and daily expectations
• Ensure adherence to DOT regulations, environmental policies, and company standards

Administration & Reporting

• Review territory operating and financial performance; ensure required documentation is accurate and timely
• Use operating and financial data to identify gaps and improvement opportunities
• Own labor planning, including staffing, scheduling, overtime, and productivity
• Communicate territory risks and performance with clear action plans
• Own territory P&L performance, including revenue, labor, operating expenses, productivity, asset utilization, and controllable costs; partner with Finance on budgets, forecasts, and billing accuracy

On-Call & Emergency Support

• Participate in on-call rotation and lead through after-hours needs, emergencies, weather events, and special operations
• Coordinate after-hours response and step into the operation when needed

Minimum Qualifications

• High School Diploma or GED; related Bachelor’s degree preferred
• Proven people leadership experience in logistics, transportation, field service, distribution, waste services, or similar operations, including direct P&L management responsibility
• Demonstrated success developing people and leaders, improving processes, and delivering strong customer service
• Valid driver’s license; ability to obtain/maintain DOT Medical Card; able to work hands-on when needed

Skills, Knowledge, Abilities

• Strong understanding of field service operations, logistics, transportation, routing, or similar environments
• Prior P&L management experience with strong financial acumen and the ability to manage revenue, budgets, labor, expenses, productivity, and margins
• Proven ability to build people, processes, accountability, and sustainable operating routines
• Strong customer service orientation and ability to partner effectively across functions
• Entrepreneurial, business-owner mindset with sound judgment, initiative, and the ability to balance people, customer, growth, safety, service, and financial priorities

Work Environment and Physical Requirements

• Ability to lift up to 50 pounds
• Ability to sit or stand for prolonged periods, perform frequent keyboarding and computer work, and operate standard office equipment in a professional office environment
• Diverse work environment such as: office, warehouse, vehicle/property maintenance shop, yard
• Ability to work in an environment frequently exposed to weather, noise, chemicals, and waste
• Ability to travel 50% - primarily to be within assigned Territory

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person