Territory Manager- Operations

Territory Manager- Operations

Location: As assigned | Experience: 4–7 Years | Qualification: Graduate (Commerce/Business/HR preferred)

Reports to: RM – Operations / RM – BD&SD

Job Purpose:

Manage territory operations covering HR coordination, MIS, documentation, assets, compliance and operational support, ensuring timely and accurate execution.

Key Responsibilities:

· Manage appraiser onboarding, HR documentation, attendance, leave and exits.

· Track and close HR/branch queries and operational requests.

· Maintain accurate MIS, dashboards, CRM/HRMS and operational trackers.

· Coordinate skill-test scheduling, camps and logistics.

· Manage laptop/STK issuance, returns, repairs and inventory.

· Maintain audit-ready KYC, certifications and branch documentation.

· Support audits, compliance, billing/invoice documentation and observations.

· Coordinate with RM/ZM, TM-BDSD, HR, IT/Admin, Finance and field teams.

· Drive CRM/HRMS adoption and process implementation.

Requirements:

Experience in Banking/NBFC Operations, MIS, HR Operations, Back Office or Branch Administration; gold loan/secured lending exposure preferred. Strong Excel/MIS, documentation, coordination, follow-up and analytical skills with attention to detail.

Key Focus: HR & Workforce | MIS & Data Accuracy | Coordination | Asset Management | Compliance & Audit.

Pay: ₹360,000.00 - ₹420,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Work Location: Hybrid remote in Chennai, Tamil Nadu