Territory Manager - Service

Job Title: Territory Service Manager

Location: Bengaluru - KA.

Company Overview.

DriveX is Indias first fully integrated auto-tech platform for top-quality refurbished pre-owned two- wheelers, offering an OEM-like buying experience with stringent quality checks and refurbishment. It operates through company-owned and franchise centres providing end-to-end services including buying, selling, financing, and servicing. DriveX has revolutionized the used two-wheeler market with digital tools, transparent pricing, extensive warranties, and a hassle-free customer experience. It has a strong presence in India with plans for expansion, aiming to make pre-owned two-wheelers reliable and accessible.

Role Overview:

The Territory Manager Service is responsible for implementing company service standards and policies at pre-owned vehicle outlets. The role focuses on supporting dealers to enhance service business performance, ensure operational efficiency, and deliver high levels of customer satisfaction.

Key Responsibilities:

Dealer Business Development

• Drive service business growth and profitability at dealer workshops.
• Improve operational efficiency to enhance customer satisfaction.
• Ensure consistent availability of genuine parts from DriveX-approved sources.

Customer Satisfaction & Service Quality

• Conduct service process audits and take corrective actions to uphold standards.
• Address customer feedback and ensure timely resolution of complaints.
• Engage regularly with customers to understand needs and expectations.
• Provide on-the-job training to dealer teams on product knowledge, repair standards, and customer handling.

Product Quality & Process Compliance

• Monitor workshop operations to ensure quick turnaround times.
• Maintain 100% pre-owned vehicle certification and ensure trouble-free delivery to customers.

Qualifications & Experience

• Education: Diploma or B.E. in Automobile / Mechanical Engineering.
• Experience: 2–5 years in two-wheeler service operations (preferably in pre-owned vehicle segment).

Skills & Competencies

Technical Skills:

• Diagnostic & problem-solving ability
• Workshop management
• Analytical and communication skills
• Business acumen

Behavioral Competencies:

• Customer centricity
• Teamwork and collaboration
• Emotional intelligence and empathy
• Interpersonal and listening skills
• Training and coaching capabilityTop of FormBottom of Form