TERRITORY SERVICE EXECUTIVE

Job Title

Territory Service Executive

Location

New Delhi

Job Summary

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.

Responsibilities

• Equipment Maintenance
• Customer Support
• Service Documentation
• Installation Commissioning
• Repeat Breakdown Reduction

Requirements

• Area potential sheet for new manpower position
• Branch: Noida
• Deputation area: New Delhi Metro
• Area coverage (In KM): 100 KM / 286 Metro stations
• Total Machine population: 900
• HPJ - 50, E4043 -100, B4545-50, SD430-100, Flipper+ -100, W34P -140, Roots VAC -200, Stream cleaner -10, I scrub -10, Back back -50
• Total High end Machine population: Nil
• Last one year Visits of Branch
• Commissioning: 1390
• FM Customer: 11
• Warranty Sch Visit: 756
• Corporate Customer: 21
• AMC Sch Visit: 1604
• Others
• Service complaint: 6121
• Total calls: 9871
• Total Customer: 32
• Average calls Per Month: 823
• Average calls Per Month Per Engineer: 43

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