Territory Service Manager

Roles and Responsibilities :

• Manage a team of technicians to ensure timely resolution of customer complaints and issues related to automobile services.
• Conduct regular field service visits to monitor quality standards, identify areas for improvement, and implement corrective actions.
• Develop and maintain relationships with customers to understand their needs and preferences, ensuring high levels of customer satisfaction.
• Analyze data from various sources (e.g., CSI reports) to optimize processes, improve efficiency, and enhance overall performance.

Job Requirements :

• 3-8 years of experience in after sales service or similar role in the automobile industry.
• Strong knowledge of automobile service procedures, including diagnosis, repair, and maintenance techniques.
• Excellent communication skills for effective interaction with customers at all levels.