Territory Service Manager

About Simple Energy Simple Energy specializes in the manufacture of smart electric two-wheelers. We are a team of 300+ engineers coming together to make smart, supercharging, and affordable two-wheelers. The company was founded in 2019 and is based in Bangalore, India. Our mission is to build the future of mobility that is electric and connected. We at Simple energy are working towards accelerating by making them more accessible, affordable, secure and comfortable and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Job Description: Territory Service Manager Location: North Karnataka (Base: Yelahanka) What You'll Do

• Ensure all business aspects in place (i.e., Manpower hiring, Manpower Training).
• Maintain good relations with Dealers.
• Communicate and determine customers' needs
• Sell the dealership service capabilities based on features, advantages, and benefits.
• Share and implement best practices in order to achieve a high level of customer service.
• Lead a team of city managers to manage service processes.
• Ensure dealer performance profit guidelines.
• Drive faster closure on corrective advice for field vehicles.
• Conduct regular surveys of competitors in the local market to feed optimization in service process (quality and profitability)
• Prepare and submit accurate zone-wise KPI report by the end of every month
• Spot negative movements in budget assumption and alert management
• Monitor customer complaints and warranty issues.
• Budget for the spares and subscriptions and ensure achievement of the targets. Also ensure timely collection of payments.
• Conduct periodical customer satisfaction surveys and strive to exceed the CSI with different customers.
• Escalate any surge in any field issues to CQA.
• Ensure quick closure on Claim escalation with the finance team.
• Provide technical guidance where solutions and troubleshooting is required, with the help of CQA
• Train the team on the aspects mentioned above.

What You Bring

• A Bachelor of Engineering degree or a diploma in Automobile / Mechanical Engineering
• 5-8 years with significant experience in Automotive After Sales & Service operations.
• Fair understanding on expansion of business.
• Product and general Automobile Business knowledge.
• Proven dealer / customer relations skills both in person and over the telephone.

Skills: customer,automotive,customer service,customer satisfaction