Test Director

About the Role:

Work smart with operational excellence; Challenge and be challenged; Foster a culture of continuous learning and positive team dynamics; Maintain transparency and precision in operations; Be proactive in driving change.

LOCATION: SEA / Suzhou / Shenzhen (Primary base to be determined; travel required)

Here are some of the EXCITING things you'll get to do:

Essential Functions

• Architect, communicate, and drive high-impact team annual goals and targets aligned with company/global test strategy across SEA, Suzhou, and Shenzhen test organizations.
• Drive global standardization of internal test processes to continuously maximize delivery efficiency and quality consistency across all teams and categories.
• Strategically orchestrate resource allocation between different category teams, optimizing test capacity and personnel deployment to meet critical project priorities.
• Spearhead collaboration with cross-functional teams and US & UK counterparts on test protocol and DQTP development, ensuring strict alignment on global standards.
• Own the end-to-end resolution lifecycle of Jira issues, managing communication and escalation across functions and regions to drive timely closure.
• Lead strategic test process management and governance across multiple global sites.
• Optimize test schedules at the organizational level, dynamically balancing priorities across categories to meet time-to-market goals.
• Deliver regular, data-rich reporting of Lab test results and quality metrics to senior management.
• Assume full responsibility for the implementation and governance of the Company's Quality Plan.
• Rigorously verify and qualify designs to mitigate product liability risks while elevating end customer satisfaction.
• Promote and lead Continuous Improvement initiatives focused on product reliability and defect prevention.
• Ensure that the Test VP and appropriate senior management are immediately informed of serious test issues and potential risks.
• Champion new test method and fixture development strategies across the organization to stay ahead of industry trends.
• Coordinate with supplier resources at a strategic level to ensure capability and compliance.

Additional Responsibilities

• Recruit, mentor, and empower a high-performing team of Test Managers and the broader test team across SEA, Suzhou, and Shenzhen, effectively deploying Company goals into the Lab organization.
• Conduct periodic performance reviews of Test Managers and team members, ensuring appropriate, frank, and objective feedback that drives growth.
• Guarantee strict adherence to global regulations and corporate policies and procedures.
• Ensure the absolute safety of Lab/test setups and facilities in all sites, whether SN lab or supplier lab.
• Ensure that Test items in DQTP are rigorously aligned to related standards, SN Product Specifications, Drawings, and customer-specific requirements.
• Serve as the final authority for DQTP Review and approval for New Projects, ECN, and other change events.
• Provide oversight for Key Component test plans and verification strategies.
• Oversee New Test Fixture development per new requirements across all sites.
• Establish governance for Test Equipment & Fixture management and calibration.
• Lead the generation and approval of New Test Protocols.
• Enforce test data accuracy management and governance protocols.
• Review and Approve Test Requests with a focus on risk and resource efficiency.
• Define test capacity roadmaps and future needs for all Labs.
• Drive test capacity development and provide technical support for Supplier Laboratories.
• Manage test schedules at the organizational level, optimizing timelines per priority level and lab resources.
• Monitor the ORT process and review weekly ORT reporting from Supplier Labs to identify trends.
• Monitor Ongoing Product performance and reliability; initiate and oversee Continuous Improvement activities to achieve or exceed defined Quality Metrics.
• Provide the Test VP with regular, insightful reporting on Ongoing Product testing summaries and quality KPIs.
• Lead NPD Testing, ensuring it comprehensively reflects DFMEA and PFMEA inputs. Deliver test summaries and reports on time.
• Lead Product Readiness activities for new products to ensure market success.
• In conjunction with senior management, make final, data-backed decisions on product improvements.
• Review Customer return data to develop new test items or fixtures to prevent recurrence; provide Test Engineering support for customer complaint investigations.

Attributes and Skills

• Organizational Awareness
• Problem Analysis and Solutions
• Verbal and Written Communication in English (with the ability to influence senior stakeholders across diverse cultures)
• Coaching and Mentoring
• Managing Relationships
• Team Orientation / Engaged Team Player
• Persuasiveness
• Initiative
• Change Orientation / Drives Positive Change
• Endurance
• Decision Making / Risk Management
• Leadership and Management (including Change Management)
• Quality Orientation / Attention to Detail
• Adaptability
• Result Orientation / Focused
• Sensitive to Deviation/Defect
• Knowledge of ISO 17025
• Knowledge of Statistical Tools (e.g., Minitab, JMP, Python for data analysis)
• Knowledge of Manufacturing and Development Process
• Advanced Computer Skills

Hiring Requirements:

• 10+ years of testing-related working experience, with a substantial portion in a senior leadership capacity, preferably within a high-volume consumer electronics environment.
• Extensive experience in Household Appliance testing, with a strong focus on safety (IEC/UL) and performance standards.
• 5+ years of experience managing Test Managers or multi-site Lab Teams.
• Proven track record in defining team annual goals and driving measurable quality improvements.
• Demonstrated ability to standardize processes and improve delivery across multiple sites or regions.
• Experience coordinating resources between cross-category teams in a matrix organization.
• Experience in generating and approving test protocols & evaluation of equipment and fixtures.
• Working knowledge of IEC / UL / ASTM safety/performance standards and applying them during qualification processes.
• Experience collaborating with global teams (US & UK) on test protocol and DQTP development.
• Demonstrated high level of engagement and self-motivation.
• Strong communications and interpersonal skills presents ideas in a style that is clear, fluent, and to-the-point.
• Action/result oriented: achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self and encourages others to grasp ownership for achieving timely, quality, agreed-upon results.
• Demonstrated decision-making capability uses logic and insight to solve problems and create effective solutions.
• Bachelor's degree or above in technical discipline e.g., Mechanical, Electronic, Electrical, Material, Industrial Science, or Engineering. (Master's degree or relevant certifications like Six Sigma Black Belt/PMP are highly desirable).
• English proficiency is required;
• Travel is required.