Test Manager

About the role

Owns the end-to-end test strategy, environment management and quality assurance for the Customer EUX Transformation programme. Defines what 'good' looks like at each design/deployment phase and is the counterpart to the Customer test and quality function. Strategic but a hands-on doer: puts the test strategy together and also writes test scripts and does the actual testing. Likely both manual and automation testing; ideally a mix of the two, including CI/CD pipeline testing.

Key responsibilities

• Define the overall programme test strategy covering EUC Platform, Enterprise Voice, Enterprise Meetings, Meeting Room Modernisation, and the Migration Orchestration tooling.
• Specify test environment requirements — Dev, Integration, UAT and Pre-Production — and the integration points with Customer test environments.
• Develop detailed test plans for each workstream aligned to the HLD / LLD, including smoke, integration, performance, security, UAT and regression test phases.
• Author and govern Acceptance Test Procedures (ATPs) across Platform and Collaboration workstreams.
• Work alongside workstream Senior Engineers to oversee execution and quality of testing; manage defect triage and resolution cadence.
• Coordinate with the Customer test / IT testing function to align with Customer PTX, testing and compliance processes per Global Finance industry standards.
• Govern Pilot certification and Production wave certification.
• Deliver test reports at programme governance level — gate readiness, defect trends, exit criteria, residual-risk dashboards.
• Partner with the Communications Lead on User Acceptance readiness and the user certification gates within the migration user journey.

About you

• Minimum 5 years as Test Manager / QA Lead on enterprise IT transformation programmes.
• Demonstrable successful delivery of test management on a comparable End User / Digital Workplace transformation in a regulated industry.
• Strong working knowledge of test environment design, defect lifecycle management and gate-based quality governance.
• Hands-on familiarity with test management tooling (Jira / Xray, Azure DevOps, qTest, ALM or similar).
• Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.
• Cloud testing experience; able to test the cloud environment. Mandatory: Azure testing.
• Entra ID and Teams collaboration experience. End User Computing project experience.