Test Manager L3

About the role

The Test Manager is responsible for leading and coordinating all testing activities within a designated project or delivery unit. This includes managing test teams, ensuring adherence to defined testing processes, and maintaining visibility into test progress, risks, and resource needs. The Test Manager manages ALL test resources within the project, which will include Test Leads, Test Analysts, Test Engineers, Test Automation Architect, Performance Test Engineers, and Test Automation Analysts. The Test Manager works in close partnership with the Test Delivery Manager from the Test Administration team to align project-level execution with enterprise-wide testing strategies, governance standards, and quality objectives set by TCOE.

Key responsibilities

• Comply with the ITG Quality Framework established by TCOE
• Ensure Test Process are followed according to the SDLC and TCOE Test Process
• Collaborate with Project Managers, ITSD Unit Heads, Development Leads across Unit/Project team to ensure quality delivery and gather resource demands
• Provide guidance on Test Leads, supervise test teams to ensure consistency in implementing Test Process
• Gather and report Test Status and represent the Test Team in meetings within and across the Units
• Identify Risks and Mitigation plan
• Prioritize testing activities to ensure delivery of commitments
• Plan, control and implement testing processes
• Define and monitor execution of test tasks and activities
• Manage schedule, budget and overall test efforts

About you

• Bachelor's degree relevant to the job
• Minimum 10 years of experience in software testing, with at least 5 years in a Test Manager or equivalent leadership role
• Proven experience managing hybrid teams (internal and vendor/external resources)
• Hands-on experience with test management tools such as Micro Focus ALM, Jira-Xray, Azure DevOps, or equivalent
• Experience in both Agile and Waterfall delivery models
• Solid understanding of industry-standard software testing methodologies, frameworks, and lifecycle processes
• Familiarity with financial services and banking operations, including regulatory and compliance considerations relevant to testing
• Experience managing an independent Testing Team for projects and/or AMS/Production Support
• Experience in Project Management, Risk and Issue Management and Mitigation
• Strong communication skills for reporting Test Status and Metrics