Test Manager - Telecom Domain

Role Snapshot
Location: Pune (Work from Office)
Experience: 10+ years
Domain: Telecom (Mandatory)
Client Exposure: Indian clients (preferred – 3+ engagements)
Why This Role?
Lead end-to-end QA SIT delivery for Telecom programs with strong ownership
Have strong telecom domain expertise, particularly across BSS/OSS and end-to-end customer/service journeys
Ability to manage large cross-functional testing teams and drive alignment across multiple vendors and
stakeholders
Responsible for SIT strategy, planning, governance, execution, dependency management, defect management,
test environment and test data readiness, reporting and release quality assurance across the transformation
lifecycle.
Key Responsibilities

1. SIT Strategy & Planning
   Define and own the overall SIT strategy, test approach, scope, entry/exit criteria and governance
   framework.
   Translate complex transformation requirements and solution architecture into an executable SIT plan.
   Develop integrated test plans covering:
   o Functional testing
   o System integration testing
   o End-to-end business journey testing
   o API/interface testing
   o Database/data validation
   o Regression testing
   o Negative/error handling scenarios
   o Production-like business scenarios
   Establish risk-based testing and prioritization based on business criticality and integration complexity.
   Perform test effort estimation, resource planning and capacity management.
2. End-to-End Telecom Journey Assurance
   Own SIT quality across complex telecom journeys such as:
   Lead/Quote Customer Order Provisioning Activation Usage Charging Billing Payment
   Assurance
   Testing scope may span:
   Customer onboarding and KYC
   Product/catalogue and offer management
   Order capture and order management
   CRM/customer management
   www.qualitykiosk.com
   Inventory management
   Service provisioning and activation
   Mediation and charging
   Billing and invoicing
   Payments/recharge
   Service assurance
   Trouble ticketing
   Digital/self-care journeys
   Partner/third-party integrations
   Notifications and communications
   Reporting and regulatory/compliance flows
3. Multi-Vendor & Integration Management
   Act as the central SIT owner across multiple application vendors, system integrators, development teams
   and business stakeholders.
   Establish clear ownership of testing activities, interfaces, dependencies and defects across vendors.
   Drive resolution of cross-application and cross-vendor integration issues where ownership may initially be
   unclear.
   Coordinate with solution architects, application teams, infrastructure teams and vendors for integration
   readiness.
   Maintain an application/interface dependency matrix and ensure critical dependencies are addressed
   before SIT execution.
   Facilitate technical triage for defects spanning multiple systems.
   This capability is particularly important in telecom transformation because industry architectures are progressively
   designed around interoperable, composable and multi-vendor ecosystems.
4. Test Execution Management
   Manage end-to-end SIT execution across multiple releases, workstreams and applications.
   Establish daily execution targets and monitor actual progress against plan.
   Track:
   o Test preparation
   o Test execution
   o Pass/fail/block status
   o Defect backlog
   o Retesting
   o Regression
   o Application readiness
   o Business journey readiness
   Ensure critical E2E scenarios receive adequate coverage before release sign-off.
   Drive recovery plans where testing deviates from committed timelines.
5. Defect Management & Triage
   Own the overall SIT defect governance process.
   Establish defect severity, priority, SLA and lifecycle management practices.
   Lead daily defect triage involving application teams, architects and vendors.
   Drive timely root-cause identification and resolution for critical defects.
   Manage cross-vendor disagreements regarding defect ownership.
   www.qualitykiosk.com
   Track:
   o Defect ageing
   o Reopen rate
   o Defect leakage
   o Severity distribution
   o Defect density
   o Fix/retest turnaround time
   Identify recurring defect patterns and recommend preventive actions.
6. Environment & Test Data Management
   Coordinate SIT environment planning and ensure required applications/interfaces are available as per
   schedule.
   Establish environment readiness checkpoints before test-cycle commencement.
   Manage dependencies related to:
   o Application deployment
   o Interface connectivity
   o API availability
   o Batch jobs
   o Network connectivity
   o Downstream/upstream systems
   Drive creation and availability of test data covering positive, negative and complex customer journeys.
   Coordinate environment and test-data issues across multiple application owners.
7. Requirement & Test Coverage Governance
   Ensure complete traceability:
   Requirement Business Journey Application Interface Test Scenario Test Case Execution Defect
   Review test cases for adequate functional, integration and negative scenario coverage.
   Ensure changes to requirements and solution designs are reflected in test scope.
   Monitor test coverage and identify gaps before execution.
8. Release & Quality Governance
   Define measurable SIT entry/exit criteria.
   Assess release quality based on:
   o Test coverage
   o Execution completion
   o Critical journey validation
   o Defect position
   o Residual risks
   o Environment constraints
   o Open dependencies
   Conduct release-level Go/No-Go quality assessment.
   Provide evidence-based SIT recommendation to program leadership and business stakeholders.
   Highlight residual risk instead of providing purely test execution-based sign-off.
9. Stakeholder & Leadership Management
   Work closely with:
   o Program/Transformation Director
   www.qualitykiosk.com
   o Business/Product teams
   o Enterprise/Solution Architects
   o Development teams
   o Operations teams
   o Network teams
   o Infrastructure teams
   o Multiple technology vendors
   o UAT/Business testing teams
   Conduct daily/weekly SIT governance meetings.
   Provide CXO/SteerCo-ready quality reporting highlighting progress, risks, dependencies and management
   attention required.
   Drive accountability across teams without compromising overall program objectives.
10. Test Automation & Continuous Improvement
    Identify opportunities for regression automation across stable business journeys and interfaces.
    Drive API/service-level automation wherever appropriate.
    Work with automation teams to establish reusable regression suites.
    Improve SIT efficiency through:
    o Shift-left testing
    o API testing
    o Automation
    o Risk-based testing
    o Early integration validation
    o Defect prevention
    o AI-assisted testing, where applicable
    Experience & Skills
    10+ years in IT with 5+ years in Hands-on telecom BSS/OSS transformation experience
    Proven ownership of end-to-end SIT rather than individual application testing
    Strong multi-vendor/cross-application governance
    Ability to understand complex E2E telecom journeys and integration architecture
    Senior stakeholder management with strong defect, risk and release governance
    Technical / Testing Skills
    Mandatory
    System Integration Testing
    E2E Testing
    Telecom BSS/OSS testing
    API/Web Service testing
    Data/DB validation
    Defect lifecycle management
    Test planning and estimation
    Test environment management
    Test data management
    Requirement traceability
    www.qualitykiosk.com
    Release quality management
    Agile/Hybrid delivery models
    Multi-vendor test governance
    Tool exposure preferred
    JIRA
    Octane
    Postman / SoapUI
    SQL
    API automation tools
    Selenium
    CI/CD toolchains
    Reporting/dashboard solutions
    What We Are Looking For
    Strong leadership, ownership, and stakeholder management skills
    Ability to work with Indian clients and multi-vendor environments
    Transformation mindset with focus on innovation and continuous improvement
    Strong communication and collaboration ability
    Strong understanding of telecom business processes and technology landscape

Copilot said:

Copilot

Role Snapshot: SIT Test Manager / QA Delivery Lead (Telecom)

Location: Pune (Work from Office)
Experience: 10+ Years
Domain: Telecom (Mandatory)
Client Exposure: Indian Telecom Clients (Preferred - 3+ engagements)

About the Role

We are looking for an experienced Telecom SIT Test Manager to lead end-to-end System Integration Testing (SIT) for large-scale Telecom transformation programs. The role requires strong expertise in Telecom BSS/OSS ecosystems, multi-vendor coordination, and ownership of complex end-to-end customer and service journeys.

The incumbent will drive SIT strategy, planning, governance, execution, defect management, environment readiness, release quality assurance, and stakeholder reporting across the transformation lifecycle.

Key Responsibilities

• Define and own SIT strategy, test approach, governance, and release quality framework.
• Lead end-to-end testing across Telecom customer journeys from Lead-to-Bill and Service Assurance.
• Manage cross-functional testing teams, vendors, developers, architects, and business stakeholders.
• Drive integration readiness, dependency management, test environment and test data planning.
• Govern defect triage, resolution, root cause analysis, and cross-vendor accountability.
• Ensure complete requirement-to-test coverage traceability.
• Conduct release readiness assessments and Go/No-Go recommendations.
• Provide leadership reporting, risk visibility, and CXO-level quality dashboards.
• Drive automation adoption, API testing, shift-left practices, and continuous improvement initiatives.

Telecom Areas Covered

• CRM & Customer Management
• Product Catalog & Offer Management
• Order Management
• Inventory Management
• Service Provisioning & Activation
• Mediation & Charging
• Billing & Invoicing
• Payments & Recharge
• Service Assurance & Trouble Ticketing
• Digital/Self-Care Channels
• Partner Integrations & Regulatory Reporting

Mandatory Skills

Telecom BSS/OSS Testing
System Integration Testing (SIT)
End-to-End Testing
API/Web Services Testing
SQL & Data Validation
Defect & Release Management
Test Planning & Estimation
Test Environment & Test Data Management
Multi-Vendor Governance
Requirement Traceability & Quality Assurance