Test Manager/ Test Lead

Singapore (Singapore)

Strong experience in IVR Telephony TMAC and Contact Center testing Overall 7-10 years in Unified Communications testing 3-5 years in a Test Manager or Test Lead role

• Define and own test strategy planning and governance for UC IVR and Contact Center programs
• Act as the single point of accountability for quality across releases
• Lead and mentor test leads and engineers onshore offshore
• Report test progress risks and release readiness to senior stakeholders
• Manage test cycles environments data and defect lifecycle
• Strong experience and Lead testing for
• IVR systems Telephony platforms and TMAC applications
• Inbound outbound and callback call flows end to end validation
• Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems
• Exposure to Genesys Avaya Cisco NICE Amazon Connect
• Experience in banking contact center transformations
• Handson knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools
• Performance and Load Testing experience for voice platforms

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