Test PM

Location: Tokyo (Near Kinshicho station)

Working type: Onsite

Language: Japanese (above N2) & English

Overview

We are seeking a solution to strengthen testing across the client’s P&C insurance ecosystem, which includes policy administration, claims processing, underwriting systems, and customer engagement platforms.

• This role is part of a large-scale transformation and modernization program aimed at improving system reliability, data integrity, and cross-functional efficiency.

• The Test Manager will be responsible for engaging with client stakeholders, identifying testing needs through strategic discussions, and enabling collaborative support from both offshore and onshore teams.

• Key responsibilities include identifying risks and challenges, designing comprehensive and scalable test strategies, and developing reusable implementation plans that align with business goals, regulatory requirements, and modernization objectives.

Key Roles and Responsibilities

Strategic Test Leadership

• Lead the testing strategy and execution for customer’s critical applications, including policy administration, claims processing, underwriting systems, and customer engagement platforms.

• Design and implement scalable, reusable test frameworks aligned with modernization goals.

• Identify risks and challenges early in the lifecycle and develop mitigation plans.

Global Team Coordination

• Interface with offshore and onshore teams, ensuring alignment with Japan-specific business and regulatory needs.

• Facilitate seamless collaboration across geographies to support testing activities and knowledge sharing.

Innovation & Automation

• Drive test automation initiatives to improve efficiency, coverage, and speed.

• Champion the adoption of GenAI in the testing lifecycle for intelligent test case generation, defect prediction, and reporting.

Governance & Communication

• Manage stakeholder communications, ensuring transparency and timely updates on test progress, risks, and outcomes.

• Oversee governance functions, including test planning, reporting, and compliance tracking.

Operational Excellence

• Ensure SLA adherence across all testing deliverables and environments.

• Implement proactive problem management to address recurring issues and improve system stability.

People Management

• Lead and mentor the testing team, managing attendance, performance evaluations, and career development.

• Foster a culture of quality, accountability, and continuous improvement.

Must have skills and experience

- 15+ years in QA/testing roles, with at least 5 years in Japan

• Experience working with global or Japan based insurers

• Proven experience in leading end-to-end testing for complex insurance applications—policy, claims, underwriting, CRM.

• Strong expertise in test automation frameworks (e.g., Selenium, UFT, Tosca) and familiarity with GenAI tools for intelligent test case generation and defect analysis.

• Excellent communication and governance skills to manage client expectations, reporting, and escalations.

• Ability to proactively identify risks, manage SLAs, and implement problem resolution strategies.

• Experience working with global teams, especially coordinating between offshore and Japan-based teams.

• Native-level Japanese for stakeholder communication and documentation

• JLPT N1/N2 certification preferred

• Experience in Japanese business etiquette and client interfacing

Required certifications

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

ISTQB or equivalent testing certification preferred.