Testing and Assurance Coordinator

Entity: Austroads

Division: Service Delivery

Job Type: Full – time (1.0 FTE)

Location: Austroads Melbourne Offices

Reports to: Technical Systems, Certification and Assurance Manager

Responsible GM: General Manager Service Delivery

Direct reports: Nil

Date reviewed: June 2026

Organisational Context

Austroads is the association of Australian and New Zealand transport agencies.

We provide authoritative, practical and impartial advice, information, tools and services to help our

members to deliver safe, efficient and reliable mobility to their customers.

We also deliver value to a range of other key stakeholders across government, industry and communities,

where there is a demonstrated societal benefit to do so.

Austroads comprises several business activities, including the core Austroads work program, the National

Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia

(TCA).

Our teams are located across Australia and New Zealand. We work in an integrated and collaborative

way, along with external consultancies and other partners, to ensure our products and services are

delivered successfully and maximise value.

Austroads promotes a culture of professionalism, innovation, and integrity, with a commitment to

accountability, quality, and excellence in the delivery of all of our programs and services. Austroads

values continuous improvement, and all staff are expected to engage in their work in a spirit of curiosity,

collaboration, and proactivity.

We recognise the unique skills and abilities of each individual, who come from a wide range of disciplines

and backgrounds. We support our people through ongoing development and learning opportunities and

create a supportive team environment for all our staff. We strive to be an employer of choice.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity,

experience and thought, and actively strive for inclusive behaviours across our company and our work.

The Role

Team Purpose

The Service Delivery team provides Austroads established products with a strong focus on functionality

and sustained excellence. Effective service delivery is underpinned by a team of professionals who are

responsive to the needs of Austroads members and other users of our services. We are proactive in

communicating our Service Delivery priorities and plans, and we strive to continuously improve our

services and add value for our members.

Position Purpose

This position manages the processes that enable Technology Service Providers to obtain and maintain

TCA certifications and approvals. It also serves as the central point of contact for matters within TCA and

provides advice to the General Manager Service Delivery.

The Testing and Assurance Coordinator is responsible for documenting and implementing the approval,

certification, and re-certification processes.

Major Responsibilities/Accountabilities

The role is responsible for:

• Liaison with Technology Service Providers from initial enquiry through to formal

application and subsequently as approved or certified entities.

• Supporting the development of certification, registration, type-approval and re-

certification, including external and internal procedures, documentation, and reporting.

• Assisting in the development/improvement of the audit processes as they relate to certification and re-

certification.

• Maintaining all certification, registration and re-certification documentation.

• Leading the development of guidelines for Technology Service Providers to help them plan

and deliver certification, registration, type-approval and re-certifications.

• Coordinating and communicating test reports, legal reviews and general re-certification information

to relevant stakeholders.

• Support for new type-approval and certification applications and the management of change

requests.

• Administration of contracts and agreements for Technology Service Providers.

• Management of certificate of conformance processes for type-approval.

• Preparation of routine and ad hoc management reports as requested.

• Maintenance of and adherence to Quality Systems processes and procedures.

• Ensuring the delivery of timely and high-quality accurate reports, to internal and external stakeholders.

• Providing first level technical input into the establishment of additional Auditing and Compliance related

processes

• Administering project support to staff collecting data ensuring compliance with agreed standards.

• Other duties as required to achieve a high standard of application and certification/approval

processes.

Key Stakeholder Interfaces

Internal

• General Manager Service Delivery

• Technical Certification and Assurance Manager

• Telematics Services Manager

• EWD Applications Manager

• Audit & Compliance Manager

• Stakeholder Management and Communications staff

External

• Technology Service Providers

• National Heavy Vehicle Regulator

• State & Territory Road Authorities

The Person

Qualifications, Knowledge, and Experience

The Testing and Assurance Coordinator will possess:

• Excellent organisational, documentation and procedural skills are critical to the success of this role.

• Project management skills with the adherence to processes.

• Qualifications in a discipline such as Project Management, Administration, Information

Technology or other related disciplines.

• Excellent communications and interpersonal skills and proven ability to liaise with internal and

external stakeholders.

• Experience in transport technology systems (desirable)

• Analytical and problem-solving skills, together with an ability to work collaboratively and adjust priorities

depending on the stakeholder environment.

• Demonstrated ability in use of computer applications in development and preparation of technical

reports, including experience in Microsoft Word, Excel and Access. Experience with and Share

Point would be favourable.

• Demonstrated ability to undertake statistical analysis and report for the purpose of

determining compliance to agreed standards

• Some contract management experience is desirable.

Personal Qualities

The incumbent will need to present a professional image and build a strong relationships internally and

externally. Specifically, the role requires:

• Ability to pragmatically approach problems.

• Multi-stakeholder management capabilities.

• Strong multi-tasking capabilities.

• Strong ethical and moral fortitude

Capability Profile

Flexibility and Adjusts approach in line with changing priorities. Is open to Foundation

adaptability acquiring and developing skills and knowledge, adapts to new

ways of working or organise work to deliver results.

Critical thinking Objectively analyses and evaluates available data, points of view, Intermediate

and problem needs of stakeholders and potential solutions before

solving recommending relevant actions or decisions.

Make insightful Makes considered, ethical and courageous decisions based on Intermediate

decisions insight into the broader context.

Project work Defines work activities required to deliver against outcomes Intermediate

delivery and intended, in line with agreed timeframes, resources, and ways of

management working. Understands and applies effective project planning,

coordination and control methods.

Data Literacy Utilises diverse data sources to improve the speed and quality of Foundation

service delivery and decision making processes

Stakeholder Identifies stakeholders impacted by decisions. Takes steps to Foundation

management keep interested parties engaged while managing expectations on

outcomes.

Knowledge Establishes mechanisms to record and share knowledge and Foundation

management experience to enable the retention and expansion of corporate

knowledge.

Work Collaborates with others, demonstrating an understanding of their Foundation

collaboratively value to the organisation.

Customer focus Understands customer needs, applies skills, knowledge and Foundation

experience to deliver high impact services that address those

needs.