เจ้าหน้าที่บริหารงานศูนย์สอบ (Testing Center Administrator)

About the role

Testing Center Administrator responsible for managing examination center operations, including candidate services, exam proctoring, system troubleshooting, and financial documentation.

Key responsibilities

• Provide candidate services and registration management including registration, rescheduling, and cancellation of exams both in-person and online, with identity verification and candidate support
• Proctor exams according to international standards (such as Pearson VUE and TOEFL) and strictly follow examination provider regulations
• Manage exam system issues and coordinate with Support team, maintain readiness of exam equipment and systems, resolve initial technical issues, and escalate cases to international teams when problems occur during exams
• Record daily exam reports and verify payment collection (SOT) to match invoices

About you

• Bachelor's degree in any field (IT, Business Administration, or English preferred)
• 1-3 years of experience in documentation, customer service, or testing center/training center work
• Good English proficiency in listening, speaking, reading, and writing to communicate with international Support teams
• Proficient in computer use including MS Office (Excel, Word) and able to troubleshoot basic computer and network issues
• Service-oriented mindset with attention to detail, accuracy in documentation and financial matters, and ability to handle urgent situations
• Able to work on Saturdays according to exam schedule