Thai Customer Support Specialist

Work schedule: Shifting/night shift

Salary: 34,746 to 110,027.33

20,000 Sign-on Bonus + Incentives

Availability: ASAP

Heads: 20

Role Description: The Thai Customer Support Specialist will provide front-line support to Thai-speaking customers, handling inquiries, issues, and service requests via phone, email, chat, and other communication channels. This full-time, on-site role is based in Quezon City and involves resolving customer concerns efficiently, documenting interactions, and ensuring high levels of customer satisfaction. The specialist will troubleshoot basic technical issues, escalate complex cases to appropriate teams, and follow established procedures and service-level agreements. Daily responsibilities include maintaining accurate records, monitoring ticket status, and collaborating with colleagues to improve support processes and service quality. The role also includes providing feedback on recurring issues and contributing to knowledge base materials to enhance customer self-help options.

Qualifications

• Strong customer support and customer satisfaction skills, with a service-oriented mindset and ability to handle customer concerns professionally.
• Excellent interpersonal skills, including clear communication in Thai and English, active listening, and the ability to build rapport with diverse customers.
• Technical support capabilities, with the ability to understand product or service features, perform basic troubleshooting, and follow technical workflows.
• Solid analytical skills to assess issues, identify root causes, prioritize tasks, and propose effective solutions or escalation paths.
• Proficiency in Thai and good command of English, both written and spoken.
• Comfort working in an on-site environment in Quezon City, with reliability in attendance and schedule