The Shop Assistant Manager

The Shop Assistant Manager supports all aspects of daily operations to deliver a world-class shopping experience. This role assists in leading the team through strong hospitality, product knowledge, and service excellence. Responsibilities include supporting sales performance, staff training, merchandising, budgeting, and maintaining operational standards. Additionally, the role oversees all aspects of Club uniforms, including vendor management and distribution. Success requires leadership, attention to detail, and a passion for creating an engaging environment for both staff and members.

Compensation: $55,000 annually

KEY RESPONSBILITIES

Customer Service & Leadership

• Provide outstanding customer service and resolve member concerns promptly.
• Model and reinforce a high standard of hospitality, professionalism, and integrity.
• Foster a positive, team-focused environment that supports staff success and guest satisfaction.

Staff Management

• Assist with hiring, onboarding, and training of new staff.
• Support scheduling, monitor coverage, and approve time-off requests.
• Coach team members through regular feedback, performance tracking, and quarterly service training.
• Help administer disciplinary actions and document performance concerns when necessary.
• Supervise daily staff workflow and provide on-floor training support.

Retail Operations & Merchandising

• Maintain cleanliness, organization, and visual standards across the shop and storage areas.
• Support inventory management, including product receiving, stock levels, and essential store supplies such as bags, boxes, wrapping materials, and gift items.
• Collaborate on merchandising plans that align with business goals and customer expectations.
• Stay informed on retail trends and suggest innovative ideas to enhance offerings.

Uniform Program Oversight

• Manage the full process of Club uniform distribution, including vendor coordination, ordering, receiving, and employee assignment.
• Maintain accurate stock levels and address departmental needs proactively.

Financial Management

• Assist in budget planning and monitor daily sales and service performance.
• Analyze financial reports to track trends and help achieve revenue and profitability targets.
• Support loss prevention efforts and conduct regular inventory counts including 2 full inventory counts per year.

Administrative Support

• Process payroll accurately and on time; verify timecards and payroll previews.
• Ensure compliance with Club policies and procedures across the department.

Other tasks as assigned by the COO, The Shop Buyer & Manager, or Senior Leader.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required by the employee.

Leadership Competencies

• Ability to effectively influence and motivate others, promote high performance amongst the team, team collaboration, and deliver results.
• Excellent interpersonal, verbal, and written communication skills with all levels of employees.
• Ability to manage multiple priorities, able to work both independently and with others as required, works well under pressure, and can work in a fast-paced environment while prioritizing tasks to maintain deadlines.
• Must be passionate for the fashion industry and trends with strong analytical, negotiating and decision-making skills.

Requirements

• Regular office work onsite in a work facility with stairs and an elevator.
• Ability to work at a computer and stand for extended periods of time, communicate in person, via phone and Zoom (or another virtual platform).
• Abilities to lift up to 25lbs, frequent ability to stoop, kneel and crouch.
• Occasional need to use a ladder for stock/inventory needs.
• Possible travel to meetings and conferences in and out of town, which may include overnight accommodations.

Qualifications:

Required:

• Minimum of 2 years of retail management/supervisory experience.
• Excellent Microsoft Suite skills.
• Demonstrate strong leadership ability and positive team collaboration. Strategic thinker; ability to analyze and solve issues quickly.
• Ability to multitask and manage multiple priorities, works well under pressure and independently, and is able to work in a fast-paced environment.

Preferred/Plus:

• Experience in boutique/high-hospitality environment.

• Bachelor’s Degree

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.