Theatre Programme Account Manager

Company Overview

John Good Ltd is a premier UK printer and publisher, with mailing and distribution capabilities. John Good Limited provides a full suite of printing services to a variety of sectors, from graphic design and expert account management to direct mail and high-quality printing. We deliver experience, support and solutions for all your printed needs.

We have a vacancy to join our account management team as a Programme Manager, based in our Rugby office.

WHAT MAKES A SUCCESSFUL PROGRAMME MANAGER?

Our programme managers are exceptional organisers. They are great listeners and relationship builders. They are on top of the work they are doing today, whilst always keeping an eye on next week, next month and next year. They keep up to date with the theatre world, alert to new commercial opportunities for the organisation. They work as a team, proactively supporting each other.

Acting as the conduit between the business and a wide arts customer base, the programme main objective is to oversee the publication of theatre programmes – from receiving an initial brief, gathering and organising content, proofing, receiving amendments, answering print-specific queries, right through to sign off. This is a deadline-driven role where customer service, time management, organisation and attention to detail are key.

If you have a keen interest in the arts, proven experience working with external clients, and have worked in print, publishing or customer-focused roles, we’d love to hear from you.

ESSENTIAL SKILLS

• Experience of building productive and successful relationships with both external clients and internal teams
• Demonstrable customer service experience
• Proven ability to work on and prioritise a range of projects simultaneously, while working to strict deadlines
• Strong verbal and written communication skills
• Excellent attention to detail
• Fully IT literate with a good understanding of Microsoft Office
• Enthusiastic and proactive team member

DESIRABLE SKILLS

• Knowledge of the print process and experience of working in a print environment
• Experience with organising content and flatplanning/paginating for print
• Awareness of the theatre industry and of what makes a good theatre programme
• An understanding of John Good Limited and its position in the print and arts industries

Closing date: 24 September 2026

Pay: £27,500.00-£28,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person