Third Line Support

3rd Line Network Support Analyst

£37,500 - £45,000 + 25 Days Holiday + Bank Holidays + Up to 10 Additional Paid Days Off + Funded Training + Enhanced Pension + Excellent Benefits

Farnborough, Hampshire (Commutable from: Guildford, Woking, Aldershot, Farnham, Camberley, Fleet, Bracknell)

Are you a 3rd Line Support Analyst, Network Support Engineer or Senior Service Desk Engineer with strong networking experience, looking to take ownership of complex incidents and develop your skills across a varied connectivity environment?

This is a permanent opportunity with a well-established connectivity provider specialising in 5G, satellite, fixed-line and Wi-Fi solutions. Supporting thousands of UK sites each year, the business offers exposure to interesting, cutting-edge technology alongside funded personal and professional development.

Recognised as a Great Place to Work multiple times, they are expanding their technical operations team and looking for an experienced network support professional to strengthen their senior escalation capability.

In this role, you will resolve complex network incidents, make remote configuration changes and identify improvements to service reliability. You will troubleshoot switching, firewalls and IPsec VPNs, investigate connectivity issues and work closely with customers, field engineers and third-party providers.

This role would suit an experienced network support professional from an MSP background looking for technical development and ownership within a specialist connectivity business. Experience across different vendors is welcomed.

The Role:

*Senior escalation point for complex and high-priority network incidents

Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes

*Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes

*Produce technical documentation and keep customers and providers updated

*Office-based in Farnborough, Monday–Friday, 40 hours per week, 8am–5pm

*Infrequent customer-site visits when required

The Person:

*At least three years’ relevant network support or engineering experience, including an MSP background

*Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge

*Experience with network monitoring and ITIL service management practices

*Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered

*Confident handling customer escalations and producing technical documentation

*Full driving licence preferred

Reference Number: BBBH280920