Third Party Collections Agent

The Collections Agent is responsible for resolving delinquent and charged-off accounts through effective communication, structured workflows, and consistent compliance.

This role is ideal for experienced agents who can follow defined processes, use multiple systems with growing confidence, and steadily build autonomy in managing their daily workflow. Qualified candidates must have at least 3 to 5 years of 3rd-party collections experience.

Work Location is Taylor, Alabama

Success Profile: passion for success, comfortable with collection systems navigation, digital tools, consistent attendance/performance, coachable, growing autonomy handling calls end-to-end.

Key Responsibilities:

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; escalate issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Required Qualifications:

• At least 3/ 5+ years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems;
• Strong communication/negotiation skills;
• Solid understanding of applicable compliance legislation.
• Proficient computer skills.
• Reliable, coachable, and able to work independently.
• High School degree or GED.