Thompson Host

Summary

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.

Essential Duties/Tasks/Responsibilities

• Foster a relationship with clients and providing outstanding services

• Welcome and greet customers for their patronage, ensuring completeness and consistency of hostess area

• Being available to attend calls, aiding servers

• Supervising host bookings

• Handling clients amicably

• Creating a guest and impressive first impression on guests

• Handling all cases with utmost courtesy and professionalism

• Maintaining diplomacy while dealing with clients

• Trains all new Host/Hostess to use our software and to take patient meal orders following dietary guidelines

• Carries on by making separate large parties’ reservations from 1 person to 20 people

• Handles all types of situations from an intoxicated guest to what’s on our menu

• Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating

• Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation

• Answers telephone calls and responds to inquiries or transfer calls

• Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed

• Answers, and log all of our departments incoming telephone calls while assuring all client requests are met quickly

• Greet and encourage feedback from customers and used feedback to implement positive changes within the restaurant and GM

• Consistently provide professional, friendly and engaging service

• Follow all safety and sanitation policies when handling food and beverage o uphold proper health standards

• Set dining tables according to type of event and service standards

• Routinely clean work areas, glassware and station during shift

• All other duties as assigned by leadership

Knowledge/ Skills

• Knowledge of guest service etiquette and proper food and beverage serving techniques

• Ability to perform all host-related tasks and proficiently use job-related software, property management systems and office equipment

• Ability to remain calm in various situations, use sound judgement and effectively solve problems

• Ability to work quickly, prioritize, and maintain service at multiple tables at a time

• Ability to read and interpret documents such as safety rules and procedural manuals

• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages

• Strong written, verbal, and interpersonal skills

Minimum Qualifications

• Must be able to stand for long periods of time
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills.
• Must be able to work weekends & holidays as needed

Work Environment/Conditions

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Must be fast paced & organized to work different outlets at different times during business demands

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.
• Push, pull, and lift up to 20 lbs.