Tiaki Wai - Water Billing Analyst (Fixed Term)

Location: Upper Hutt

Term: Fixed Term, Full Time to 24 December 2027

Support accurate, timely and compliant water billing outcomes for Tiaki Wai

We’re looking for a Water Billing Analyst to manage the water billing database, invoicing, related revenue processes and reporting responsibilities on behalf of Tiaki Wai, using Upper Hutt City Council systems and applications.

Tiaki Wai commenced operations on 1 July 2026. As part of the transition, shareholding Councils continue to undertake certain agreed functions, including the invoicing and collection of water charges. This service is being provided through a software as a service MagiQ billing solution as an interim step until Tiaki Wai establishes and implements its own billing and collection systems.

This fixed-term role is central to maintaining reliable billing data, preparing charges and notices, supporting reporting, and giving customers clear and consistent information on billing matters.

About the role

Reporting to the Tiaki Wai - Team Leader Billing Unit, you’ll help ensure the MagiQ ERP billing database is reliable, accurate and fit for purpose. You’ll set, apply and invoice approved water charges, reconcile billing data, support audit and forecasting requirements, and contribute to clear, compliant billing processes.

You’ll work closely with billing staff, internal teams and vendors to resolve data and system issues, document processes, support system testing and provide specialist guidance across the billing function.

Key responsibilities include:

• Maintaining the integrity, accuracy and compliance of the Tiaki Wai water billing database
• Reconciling and documenting changes between the UHCC Rating Information Database and Tiaki Wai billing systems
• Setting, applying and invoicing approved water billing charges in MagiQ within legislative timeframes
• Preparing accurate financial, performance and audit reporting to support reconciliation and forecasting
• Acting as a subject matter expert for MagiQ water billing systems, data structures and workflows
• Designing, documenting and maintaining billing procedures to support consistency and business continuity
• Supporting system testing, change, issue resolution and vendor updates under approved processes
• Responding to customer billing enquiries clearly, professionally and in line with privacy and recordkeeping requirements
• Providing specialist support, training and guidance to billing staff on complex queries, system use and process interpretation

About you

You’re analytical, detail-focused and confident working with billing data, financial information, systems and customer enquiries. You take accountability, work well with others, and can explain complex billing matters clearly and respectfully.

We’re looking for:

• Experience with software as a service billing systems, ideally including MagiQ or similar ERP/billing platforms
• Strong database management, reconciliation, financial analysis and reporting skills
• Knowledge or understanding of New Zealand legislation relating to water charges and rates
• Advanced Microsoft Office skills and confidence working with complex data
• Ability to respond effectively to challenging customer enquiries and complaints
• A finance, accounting or commerce qualification is preferred

Why join us?

At Upper Hutt City Council, we value collaboration, innovation and making a real difference for our community. You’ll be part of a team that embraces challenges with positivity and enthusiasm.

Apply now to help deliver accurate, reliable and customer-focused water billing for Tiaki Wai and Upper Hutt.

If you would like to be considered for this role then please apply online: www.upperhutt.govt.nz/Council/Work-with-us/Current-vacancies.

Applications close 4pm, 26 August 2026.

We reserve the right to interview and select candidates prior to the closing date.

All applications must include a cover letter, CV and a completed online Upper Hutt City Council application form.

PLEASE NOTE THAT YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.