Ticket Coordinator

The Ticket Coordinator will perform activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

The job duties are as follows:
Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.

Monitoring dedicated queues to ensure SLAs are maintained.

Assigning the tickets which are out of scope to Service Desk/Other Teams.

Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.

Ensuring proper assignment of ticket as well as facilitation of resource allocation based on workload.

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Required Skills

Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role.

Must be able to multi-task, communicate clearly and handle a high stress environment.

Active TS/SCI security clearance with a current polygraph is required.

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Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

Health Insurance to ensure you and your family stay healthy and well.

Dental and Vision Insurance for preventive and routine care.

Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.

Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.

Paid Parental Leave for new parents to focus on family.

Tuition Reimbursement to support your professional growth and education.

A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $52,727 - $63,272. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.

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About CyberCore Technologies

With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.