Ticket Inventory Manager

We are seeking an experienced and highly organized Ticket Inventory Manager to oversee the accuracy, availability, and fulfillment of our ticket inventory. This role will be expected to work 40 hours a week, mostly based on EST time.

This is a hands-on operational role responsible for keeping ticket inventory organized, fulfilling orders as tickets become available, monitoring upcoming in-hand dates, and identifying cancellations or inventory issues before they affect customers.

The ideal candidate has direct experience in the ticketing industry, understands ticket delivery timelines, and can confidently manage a large volume of inventory across multiple marketplaces and ticketing platforms.

Key Responsibilities

• Maintain accurate and organized ticket inventory across all internal systems, ticketing platforms, and marketplaces.
• Fulfill outstanding orders as soon as the corresponding tickets become available.
• Monitor in-hand dates daily and ensure all orders that have reached their in-hand date are fulfilled promptly.
• Confirm that tickets are correctly matched to each order, including the event, date, venue, quantity, section, row, and seat numbers.
• Transfer mobile tickets, upload PDFs, generate ticket links, and complete other delivery methods as required.
• Monitor ticketing accounts, marketplaces, emails, and internal systems for order or ticket cancellations.
• Immediately flag canceled tickets and affected orders so the appropriate team can take action.
• Identify missing, delayed, duplicated, invalid, or incorrectly assigned inventory.
• Track tickets that are unavailable for transfer and follow up until they can be delivered.
• Update order statuses, delivery information, notes, and proof of transfer accurately.
• Maintain clear records of fulfilled orders, pending deliveries, cancellations, and escalated inventory issues.
• Verify that fulfilled orders have been delivered correctly and that all required documentation has been completed.
• Communicate proactively with fulfillment, purchasing, support, and management regarding inventory concerns.
• Escalate urgent problems, including canceled tickets, missed in-hand dates, account-access issues, incorrect inventory, and orders at risk of not being fulfilled.
• Help improve inventory organization, tracking procedures, and fulfillment workflows.
• Assist with inventory audits and investigate discrepancies when ticket records do not match available inventory.

Required Qualifications

• Experience with ticket inventory management, ticket fulfillment, ticket brokerage, box-office operations, marketplace fulfillment, or a closely related position.
• Strong knowledge of mobile ticket transfers, ticket links, PDFs, barcodes, delayed delivery, and other common ticket-delivery methods.
• Familiarity with major ticketing and resale platforms such as Ticketmaster, StubHub, SeatGeek, Vivid Seats, TickPick, Gametime, or similar platforms.
• Strong attention to detail and the ability to accurately manage a high volume of tickets and orders.
• Excellent organizational and time-management skills.
• Ability to prioritize orders based on availability, in-hand date, event date, and urgency.
• Strong written communication skills through email and workplace chat platforms.
• Ability to identify problems quickly and escalate them with complete and accurate information.
• Comfortable working independently and taking ownership of assigned inventory.
• Dependable, proactive, and able to work effectively in a fast-paced, time-sensitive environment.
• Ability to follow detailed processes and maintain accurate records.