Ticket Office Representative

Description Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day.

What You'll Do

• Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park.
• Professionally and accurately sell tickets for all IMCF matches and events.
• Assist guests with mobile ticketing challenges and other ticketing related matters.
• Greet all guests in a polite, professional and a friendly manner.
• Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
• Assist with the distribution of tickets for guests and other stadium visitors.
• Reconcile all daily sales without any overage/shortage occurring.
• Work with other staff members to ensure a quality match/event day experience.
• Available to work all Inter Miami CF home matches and other stadium events.
• All other related duties as required

Requirements

• Highly proactive, goal-oriented, and motivated with a positive attitude.
• Customer service experience preferred.
• Bilingual - English and Spanish a plus.
• Knowledge of Ticketmaster and Archtics is a plus.
• Demonstrated understanding of new technology and mobile apps.
• Must possess reliable transportation to and from work for all games.
• Prior customer service experience is a plus.
• Ability to stand for 3-4 hours per time, hours at a time in various degrees of outdoor weather conditions, including but not limited to, extreme heat or rain.
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays.

All Applicants must pass a pre-employment background check.

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

Must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.