Ticket Office Representative

Position Summary

Crimson Brand Partners is seeking energetic, dependable, and customer-focused individuals to join our Event Operations team as Ticket Office Representatives (part-time). This position plays a key role in providing exceptional service to guests attending athletic and special events. Team members assist with ticket sales, will call distribution, customer service, and event-day operations while helping create a positive experience for all patrons.

Key Responsibilities

• Sell tickets and assist guests with ticket-related transactions at stadium, arena, and other event venues.
• Provide will call services and assist patrons with ticket pickup and distribution.
• Deliver outstanding customer service in person, over the phone, and through other communication channels.
• Answer general questions regarding events, venue policies, seating locations, parking, and directions.
• Assist guests with resolving ticketing issues in a professional and courteous manner.
• Count and reconcile money collected during each shift, balance sales transactions, and submit reports and funds to supervisors for review.
• Maintain accuracy when processing ticketing transactions.
• Support event operations before, during, and after games and events.
• Assist with staffing and customer service needs at Utah Athletics events, special events, concerts, and community events.
• Follow established ticket office procedures and customer service standards.
• Perform additional duties as assigned by supervisors.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, cash-handling, or ticketing experience is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work effectively with diverse groups of guests and team members.
• Basic computer skills and the ability to learn ticketing software systems.
• Strong attention to detail and accuracy.
• Ability to remain professional and calm in a fast-paced environment.

Physical Requirements

• Ability to stand or sit for extended periods during events.

Work Schedule

• Part-time, hourly position.
• Flexible schedule with evening, weekend, and holiday availability required.
• Hours will vary based on athletic schedules, special events, and operational needs.

Why Crimson Brand Partners?

• Be part of exciting live events and game-day experiences.
• Gain valuable customer service and event operations experience.
• Work in a fun, team-oriented environment.
• Flexible scheduling opportunities for students and individuals seeking part-time employment.

Crimson Brand Partners is committed to providing exceptional guest experiences and creating an inclusive environment for employees and patrons alike.