Ticket Officer

Job Purpose

The Ticketer is responsible for ensuring accurate, secure, and efficient ticket issuance and passenger documentation at the terminal. The role ensures that tickets are issued only to passengers who have completed payment, promotes cashless transactions, maintains accurate passenger manifests, captures customer feedback, and provides timely reports to support effective terminal operations and service delivery.

KEY RESPONSIBILITIES

1. Ticket Issuance & Payment Verification

• Issue tickets only to passengers whose payment has been successfully confirmed.
• Ensure all passenger ticketing transactions are accurately captured in the approved ticketing system.
• Promote and enforce cashless payment channels for all ticket sales.
• Ensure only approved electronic tickets are issued to passengers.
• Verify ticket details against passenger information before issuance.
• Maintain accurate records of ticket transactions and payment confirmations.
• Ensure the passenger manifest accurately reflects all completed ticket sales.
• Reconcile ticket sales with passenger manifests and promptly identify discrepancies.
• Ensure passenger information is accurately captured and updated in the ticketing system.
• Confirm that all boarded passengers have valid tickets and are properly reflected on the manifest.
• Report ticketing or manifest discrepancies to the Terminal Manager for resolution.
• Maintain proper documentation and records of ticket issuance and passenger
• Provide professional and courteous assistance to passengers throughout the ticketing process.
• Provide regular feedback to the Terminal Manager on ticket issuance and sales activities.
• Prepare and submit weekly reports on ticket sales performance.
• Track and report the different modes of payment used by passengers.
• Prepare reports on customer complaints, feedback, and recurring service issues.
• Highlight ticketing discrepancies, cashless payment challenges, and operational issues in reports.
• Provide accurate and timely information to management to support operational decision-making.

QUALIFICATIONS

• Bachelor's Degree or HND in Business Administration, Transport Management, Accounting, Economics, or a related discipline.
• Relevant professional certification in customer service, Transport Operations, or a related field is an advantage.

EXPERIENCE

• 2–3 years of experience in ticketing, transport operations, customer service, sales administration, or a related role.
• Experience using electronic ticketing, POS, payment, or transaction management systems is an advantage.
• Experience in a transport, logistics, hospitality, or customer-facing environment is preferred.

SKILLS & COMPETENCIES

• Strong attention to detail and accuracy.
• Good numerical and reconciliation skills.
• Customer service and interpersonal skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to use electronic ticketing and payment systems.
• Good communication and reporting skills.
• High level of integrity and accountability.
• Ability to identify and resolve discrepancies.
• Ability to work under pressure in a fast-paced terminal environment.
• Good knowledge of cashless payment processes.
• Strong organizational and time-management skills.

LOCATION & OPERATIONAL REQUIREMENTS

• Oshodi, Jibowu & Aba: Candidates should demonstrate strong familiarity with the local operating environment, passenger transportation dynamics, routes, and customer expectations within the assigned location.
• Abuja: The position is open to qualified candidates from any location, provided they meet the required qualifications, experience, and operational requirements.
• Candidates must be willing to work at their assigned terminal and demonstrate flexibility in adapting to the operational demands of the location.
• The role requires shift work, weekends, public holidays, and extended hours where necessary to support continuous terminal operations.
• Candidates must be able to work effectively in a fast-paced, customer-facing terminal environment.
• Candidates are expected to maintain high standards of punctuality, professionalism, accuracy, and customer service throughout their assigned shifts.

Work Location: In person