Ticket Operations Manager

The Akron RubberDucks (Double-A Affiliate of the Cleveland Guardians) is seeking a highly skilled Ticket Operations Manager to join our team. This role ensures accurate ticket inventory, smooth transaction processing, and an excellent fan experience at the point of purchase, while supporting the broader ticket sales team with reporting, pricing, and system administration.
This role is responsible for ensuring a smooth, efficient, and fan-focused ticketing experience, including managing ticket inventory, executing sales plans, maintaining the ticketing platform, and generating detailed reports for internal departments. He/She is expected to work with the other members of the sales staff to generate new leads and research innovative ways to sell tickets and maintain a database of all current and potential accounts. This position will report directly to the AGM/VP of Sales.

Responsibilities

• Manage and maintain the team's ticketing platform (e.g., Tickets.com, ProVenue, Ticketmaster Archtics), including event builds, pricing structures, and inventory holds
• Assist with overseeing box office operations on game days, including staffing, will-call, and customer service at the point of sale
• Reconcile daily ticket sales, resolve discrepancies, and produce accurate sales and attendance reports for management
• Oversee all ticket scanning devices, maintenance, game day staff questions and customer service issues
• Assist with implementing the season ticket seat buy back app
• Coordinate season ticket, group, and premium seating fulfillment, including renewals, relocations, and account maintenance
• Serve as the primary point of contact for ticketing system troubleshooting, working with the software vendor as needed
• Manage promotional ticket programs, comps, and third-party ticket sales channels (e.g., SeatGeek, StubHub; FEVO)
• Assist with box office operations on game days, including staffing, will-call, cash handling, and customer service at the point of sale
• Assist with hiring, training, scheduling, and supervising part-time/seasonal box office and ticket-taking staff
• Partner with the sales team to build and price new ticket packages, theme nights, and group outings
• Ensure compliance with organizational policies and any applicable state/local ticketing regulations
• Support other departments (marketing, finance, corporate partnerships) with ticketing data and reporting as needed

Required Experience

• Bachelor's degree in Sports Management, Business, or related field (or equivalent experience)
• 2 years of experience in ticket operations, box office management, or a related field, ideally within sports or live entertainment
• Experience with a major ticketing platform (Archtics, Tickets.com, AudienceView, etc.) strongly preferred
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office and CRM software
• Strong leadership, organizational and problem-solving skills
• Supervisory experience managing part-time or seasonal staff
• Comfortable working evenings, weekends, and all home game dates during the season
• Proficient in Microsoft Excel; comfortable working with reporting and data analysis
• Strong problem-solving skills and ability to stay calm under pressure during high-volume game-day situations

NOTE: All of the essential functions of this position are not necessarily described in this description.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.