Ticket Operations Manager

PORTLAND THORNS
Founded in 2012, Portland Thorns FC have set the standard for fan support and on-field success in women’s soccer since its inaugural 2013 season. One of the world’s most supported women’s soccer clubs, Portland has led the league in attendance for more than eight seasons and set a new club playoff attendance with 25,218 fans supporting Thorns FC in the 2023 semifinal match at Providence Park. Thorns FC have won the NWSL Championship a league-record three times (2013, 2017, 2022) and finished as runners-up in 2018. The club has made the postseason a league-high nine times and has won the NWSL Shield in 2016 and 2021.

WHO ARE THE PORTLAND THORNS?

We are the Portland Thorns.

We will be the #1 women’s football franchise in the world.

We fight to protect the integrity of our team and to inspire our city.

We are stewards of innovation…on and off the pitch.

We have a storied history of winning with a championship pedigree.

We believe in inclusiveness and demonstrating an authentic commitment to the community.

We are diverse, multi-cultural and we take action with purpose and intent.

We will relentlessly be a thorn in our opponent’s side and forever be the crown jewels of Portland.

We are the Portland Thorns.

THE ROLE

As the Ticket Operations Manager, you will be responsible for all aspects of ticketing and operations for the Portland Thorns. The position requires a highly organized and detail-oriented professional who oversees the planning and execution of Portland Thorns Ticket Operations. This role will support both ticket transactions and the customer ticket purchasing experience. The role is responsible for overseeing the administrative, technical, and customer service duties, ensuring excellent, efficient, and professional ticketing and sales services to all guests. This position ensures the efficient functioning of ticketing operations for various events and matches, maintaining a customer-centric focus and expertise in ticketing systems and procedures.

WHAT YOU'LL DO:

• Team Leadership:
• Supervise and provide leadership to Match Day Box Office Staff, and serve as department leader while completing other duties as necessary
• Conduct team meetings, set performance objectives, and evaluate team members' achievements.
• Cultivate a collaborative work environment that fosters teamwork and excellence.
• Ticketing Operations:
• Manage the relationship with ticketing provider (SeatGeek) including weekly meetings, troubleshooting, best practices and future planning and development.
• Oversee all aspects of ticketing operations, including sales, distribution, and management.
• Implement and uphold ticketing procedures, policies, and best practices.
• Ensure the accuracy and integrity of ticketing data and transactions.
• Assist with planning and executing Annual Member events and other events that RAJ Sports hosts

Customer Service:

• Always maintain a high level of customer service.
• Handle escalated customer inquiries, complaints, and issues professionally and promptly.
• Foster strong relationships with season ticket holders and other valued customers.
• Technology Management:
• Proficiently use and manage ticketing software and systems.
• Troubleshoot technical issues related to ticket sales and distribution.
• Stay updated with industry trends and advancements in ticketing technology.
• Financial Oversight:
• Assist in developing and managing the ticketing budget.
• Implement strategies to maximize revenue and minimize losses due to fraudulent activity.
• Assist in monitoring ticket sales revenue and expenses, helping to prepare reports for senior management.

WHAT YOU’LL BRING

• Bachelors degree in Business, finance, or accounting or equivalent experience in lieu of degree.
• Proven experience in ticket operations or a related field, with at least 2 years of managerial experience.
• Strong understanding of ticketing software and systems (e.g., Ticketmaster, SeatGeek, Paciolan, etc.). Prior experience with Unify preferred.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with partners and internal stakeholders.
• A data-driven approach to decision-making and problem-solving is essential, with an entrepreneurial mindset
• Expertise in identifying opportunities, developing strategies, and negotiating creative solutions.
• Demonstrated ability to multitask and thrive in a fast-paced environment while effectively managing multiple priorities.
• Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.
• Prepared to work flexible and irregular hours, including evenings, weekends, and special events, in our exclusive in-person working environment

WHO YOU ARE:

• Strong desire to build a career with a team that has ample opportunity for growth
• Strong work ethic, coachable, competitive, and a positive attitude
• Excellent written and oral communication skills
• Highly motivated with a passion for service and a positive fan experience
• Ability to work as a great teammate
• Maintain a professional manner and can interact with all levels of the organization

BENEFITS:

• Competitive salary and performance-based incentives, Salary $85-$90K
• Comprehensive benefits package, including health insurance, retirement plans, and wellness programs
• Opportunities for professional development and career advancement
• Dynamic, collaborative and fun work environment
• Opportunity to make a meaningful impact and contribute to the growth of women's sports

Ready to Be a Thorn in the Best Possible Way? Apply Now!
If you’re ready to shape the future of the Portland Thorns, send us your application. Let’s make history together!

Portland Thorns FC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.