Ticket Sales Intern

Job Title: Ticket Sales Intern

Department: Ticket Sales / Front Office
Reports To: VP of Sales + Retention, Matt Downing
Position Type: Internship

Duration: Mid-May – Mid-August]
Compensation: $1,000 OR College Credit

Position Summary

We are seeking an energetic, highly motivated, and detail-oriented Ticket Sales Intern to join our front office team during the upcoming season. This position offers a hands-on introduction to the sports and entertainment industry. You will gain comprehensive experience in outbound sales, group sales, customer service, and game-day box office operations. You will get every opportunity to learn more about sales, and every department with the Flamingos.

Primary Responsibilities

• Outbound Sales & Outreach: Generate revenue through cold calling, emailing, and prospecting local businesses, youth sports leagues, and community groups for group outings, season tickets, and partial plans.
• Customer Relationship Management: Answer incoming ticketing inquiries, process orders accurately using our ticketing software, and provide service to current/prospective fans.
• Game-Day Box Office Operations: Assist with walk-up ticket sales, will-call distribution, resolution of customer service issues, and stadium entry logistics.
• Administrative Support: Maintain accurate records of client interactions and sales pipelines within the team database or CRM system.
• Cross-Department Collaboration: Assist other departments (merchandise, marketing, and stadium operations) on game days as needed to ensure a seamless fan experience.

Qualifications & Skills

• Current college student pursuing a degree in Sports Management, Business, Marketing, Communications, or a related field.
• Strong verbal and written communication skills with a confident and professional phone presence.
• Prior experience in retail, customer service, or sales is a plus but not required.
• Ability to work a flexible schedule, including nights, weekends, and holidays based on the team's home schedule.
• High level of energy, a strong work ethic, and a desire to pursue a career in the sports industry.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.