Ticket Seller

Hiring Department

Performing Arts Operations

Job Description

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of our region to experience, appreciate, and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community, and a symbol of this University's commitments to integrate education, innovation, and excellence.

The Ticket Seller provides direct customer-focused guest services to patrons of the facility while conducting retail operations (selling tickets).

PRIMARY RESPONSIBILITIES

[Customer Focus] – 30%

Ensure that guests and patrons of the Touhill are met with courteous and attentive service

Answer phones and respond to messages for ticketed events within the Touhill

Provide information to customers about upcoming performances, directions to the Touhill, and other general information

Communicate appropriate Touhill policies while maintaining a welcoming and friendly demeanor

Fulfill the Touhill’s mission of being a “welcoming place”

[Sales Support] – 30%

Process sales primarily by use of computer software programs, including a computerized ticketing system.

Process credit card payments and balance all transactions to payment summary; may also process cash and check payments.

[Issues Response] – 25%

Reconcile seating discrepancies and other ticketing issues.

Escalate more complicated problems to supervisor as needed.

[Training] – 05%

Completing University-mandated training as required.

Completing Touhill-specific training (and/or Touhill qualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and 6 months of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Professional verbal and written communication

Ability to work long and unusual hours, including late at night

Willingness to work hard and take direction

Experience with House Management or front-of-house operations

An understanding of theatrical terminology, equipment, and usages

Good communication skills and customer service experience

Anticipated Hiring Range

$19.50-$25.50

Grade: GGS-005

University Title: SENIOR RETAIL SALES ASSISTANT

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email [email protected]. If you are experiencing technical problems, please email [email protected].

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [email protected].