Genius Consultants
Ticket Support / Live Chat
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
7 September 2026
What they need
Ticket Specialist (B4)
Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments.
Experience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentation.
Senior Live Chat Specialist (P1)
Minimum 6 years of experience supporting customers/employees through Live Chat, Service Desk, Contact Center, or Workplace Support
Minimum 4 years of primary experience in a real-time, multi-concurrency live chat environment (standalone call center phone experience alone does not qualify).
Demonstrated typing speed of 60+ WPM with high accuracy
Proven experience with enterprise ticketing platforms, chat systems, and case management systems
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