Ticketing Executive

Job Summary

We are looking for a detail-oriented and customer-focused Ticketing Executive to manage domestic and international flight bookings, reservations, cancellations, reissuance, and other travel-related ticketing services. The candidate should have good knowledge of airline reservation systems, fare rules, and customer service.

Key Responsibilities

• Handle domestic and international flight reservations and ticket issuance.
• Book, reissue, cancel, refund, and modify air tickets as per customer requirements.
• Provide customers with suitable flight options, fares, schedules, and travel information.
• Work on GDS systems such as Amadeus, Galileo, Sabre, or other reservation systems.
• Check and explain fare rules, baggage allowances, visa requirements, and airline policies.
• Handle schedule changes, flight cancellations, and customer travel disruptions efficiently.
• Coordinate with airlines and other travel partners for ticketing-related queries.

Required Skills & Qualifications

• Experience in airline ticketing and reservations is preferred.
• Knowledge of domestic and international airfare and routing.
• Proficiency in GDS systems, especially Amadeus/Galileo/Sabre.
• Good communication and customer-handling skills.
• Ability to work under pressure and handle urgent bookings.
• Attention to detail and accuracy.
• Basic knowledge of travel documentation, visas, and passport requirements.
• Graduation or a diploma/certification in Travel & Tourism is preferred.

Preferred Candidate Profile

• Process refunds and maintain accurate records of all transactions.
• Ensure all bookings and ticketing details are accurate and issued within deadlines.
• Provide excellent customer service through phone, email, and other communication channels.
• Stay updated on airline promotions, fare changes, travel regulations, and industry updates.

Preferred Candidate Profile

• Prior experience in a travel agency or tour operator.
• Ability to handle corporate and leisure travel bookings.
• Strong problem-solving and coordination skills.
• Professional, responsible, and customer-oriented attitude.

Pay: From ₹20,000.00 per month

Work Location: In person