Ticketing Executive

• Attend to enquiries via phone calls, emails, and walk-in customers on ticketing matters such as flight bookings/reservations, hotel bookings, travel insurance arrangements, visa applications, etc.
• Source and provide attractive airfares in accordance with corporate travel policies.
• Responsible for administrative work related to ticketing, including the issuance of tickets, invoices, exchange orders, refunds, ADM, ACM, etc., in a timely manner.
• Perform any other duties as assigned by the superior from time to time.
• Able to work after-office-hours helpdesk on a rotational basis.
• Possess knowledge of airline rules, regulations, and fare rule interpretation.

Requirements:

• Min. SPM or IATA/UFTAA Diploma.
• Min. 3 years’ working experience as a Reservations Consultant (preferably in corporate travel agencies).
• Computer literate (basic Microsoft applications).
• Good communication skills in English and Bahasa Malaysia (spoken & written).
• Able to work independently with minimum supervision.
• Knowledge of SABRE and POWERSUITE.