Ticketing Executive

Department: Ticketing / Travel Operations
Location: Vadodara, Gujarat
Employment Type: Full-Time
Experience: 1–3 Years
Reports To: Ticketing Manager / Operations Manager

About the Role

We are looking for a detail-oriented and customer-focused Ticketing Executive to manage domestic and international flight reservations and ticketing activities. The candidate will be responsible for handling customer enquiries, flight reservations, ticket issuance, re-issuance, cancellations, refunds, and providing effective customer support throughout the booking process.

Key Responsibilities

• Handle domestic and international flight booking enquiries through calls, email, WhatsApp, and other communication channels.
• Understand customer travel requirements, preferred dates, destinations, timings, and budget.
• Search and provide suitable flight options based on customer requirements.
• Make flight reservations and issue tickets accurately and within the required timelines.
• Provide customers with complete information regarding fares, flight schedules, baggage allowances, cancellation, refund, and rebooking policies.
• Handle ticket re-issuance, date changes, cancellations, refunds, and rescheduling as per applicable airline and company policies.
• Verify passenger details, including name, passport details, travel dates, flight information, and other relevant information before ticket issuance.
• Coordinate with airlines, consolidators, travel partners, and internal teams for booking-related requirements.
• Monitor airline schedule changes, cancellations, delays, and other updates and communicate the same to customers promptly.
• Maintain accurate records of tickets, PNRs, payments, cancellations, refunds, and customer details.
• Follow up on pending payments and ensure timely ticket issuance after payment confirmation.
• Handle customer queries and ticketing-related complaints professionally.
• Ensure all ticketing transactions comply with company procedures and applicable airline policies.
• Maintain proper documentation of all ticketing transactions.
• Assist the sales and tour operations teams with ticketing requirements for tour packages.
• Stay updated on airline schedules, routes, fares, travel regulations, and ticketing procedures.
• Achieve assigned service and operational targets.
• Perform other ticketing and travel-related duties assigned by management.

Required Skills & Competencies

• Good knowledge of domestic and international airline ticketing.
• Strong knowledge of flight schedules, fares, baggage rules, and ticketing procedures.
• Good communication and customer-handling skills.
• Strong attention to detail and accuracy.
• Good problem-solving and coordination skills.
• Ability to handle multiple bookings and work within deadlines.
• Good follow-up and organizational skills.
• Ability to work under pressure and handle urgent travel requirements.
• Good computer knowledge and proficiency in MS Office and email.
• Knowledge of GDS platforms such as Amadeus, Galileo, Sabre, or similar systems will be an advantage.
• Knowledge of airline reservation and ticketing processes will be preferred.

Qualification

• Graduate in any discipline.
• Diploma/Degree in Travel & Tourism, Aviation, Hospitality, or a related field will be an added advantage.

Experience

• 1–3 years of experience in airline ticketing, reservations, travel agency, or travel operations preferred.
• Candidates with practical experience in GDS and international ticketing will be preferred.
• Freshers with relevant knowledge and strong communication skills may be considered for suitable positions.

Key Performance Areas (KPIs)

• Accuracy and timely issuance of tickets.
• Efficient handling of reservations and PNRs.
• Timely processing of cancellations, changes, re-issuance, and refunds.
• Customer satisfaction and query resolution.
• Proper maintenance of ticketing records and documentation.
• Timely communication of airline schedule changes.
• Compliance with company and airline ticketing procedures.

Ideal Candidate

The ideal candidate should be organized, accurate, customer-focused, and proactive, with good knowledge of airline ticketing and reservation procedures. The candidate should be capable of handling multiple bookings efficiently while maintaining accuracy and providing excellent customer service.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person