Ticketing Executive

About the role

The Ticketing Executive handles daily airline reservations, ticketing and booking-related matters for Raha Legacy Holidays. The role involves searching and providing suitable flight schedules, availability and airfares based on customer requirements, managing reservations through airline agent portals and online reservation systems, and issuing tickets through Galileo GDS. The position requires ensuring accuracy of passenger information, travel dates, routes and fares, and handling booking amendments, cancellations and refunds in accordance with airline rules and company procedures.

Key responsibilities

• Handle daily airline reservations, ticketing and booking-related matters
• Search and provide suitable flight schedules, availability and airfares based on customer requirements
• Handle airline reservations and booking management through airline agent portals and online reservation systems, including AirAsia, Batik Air and Firefly
• Handle flight reservations and ticket issuance through Galileo GDS upon completion of the required training
• Ensure passenger names, travel dates, routes, fares and other booking details are entered accurately before ticket issuance
• Check and advise on fare conditions, baggage allowance, seat selection, ticketing deadlines and other applicable airline requirements
• Handle booking amendments, ticket reissuance, cancellations and refunds in accordance with airline rules and company procedures
• Monitor booking status, ticketing deadlines and payment deadlines to avoid booking cancellations or unnecessary charges
• Maintain accurate and updated records of airline reservations and tickets issued
• Prepare and submit monthly ticketing and airline reservation reports to Management

About you

• Malaysian citizen
• Minimum Diploma or Degree in Tourism, Hospitality, Business Administration or a related field
• Good computer skills and comfortable working with online systems and digital platforms
• Good communication skills in Bahasa Malaysia and English
• Strong attention to detail and accuracy, particularly when handling passenger information, travel dates, fares and ticketing deadlines
• Responsible, organised and willing to learn
• Able to work independently and as part of a team
• Willing to attend airline ticketing and GDS training arranged by the company
• Willing to perform airport duty and work outside normal office hours when operationally required

Benefits

• Travel Allowance
• Airport Duty Allowance
• Telephone Allowance
• Medical Coverage
• Dental & Vision Care (Glasses)
• Outpatient Claim
• EPF, SOCSO & EIS
• Ticketing / GDS Training
• Career Development Opportunities