Ticketing Operations Internship

Join the St. Cloud Rox Baseball Club for a summer internship to gain vast behind-the-scenes experience in the sports industry. The Rox are an industry leader in fan support, winning, community engagement, staff development, along with consistently creating a ballpark environment that is incredibly entertaining and fun for fans and staff. The Rox have a proven track record of providing interns with hands-on experience and knowledge that will be useful in competing for jobs in the sports industry. Many former Rox interns have obtained a full-time job with sports organizations after their internship. The ideal candidate is enthusiastic, a strong communicator with the ability to work in a team environment, has an eagerness to learn, and possesses the flexibility to adapt to what each day brings with a positive attitude. The Rox will work with you to fulfill requirements for college credit if necessary.

This position starts in May and lasts through mid-August.

Reports to: Vice President

RESPONSIBILITIES

• Oversee daily ticket office operations, ensuring efficient and professional service for fans and customers.
• Manage ticket inventory, and availability to support daily sales and game-day operations.
• Works the ticket window, selling tickets to fans in person and over the phone.
• Process, print, and distribute group ticket orders as requested by front office staff.
• Process daily online will-call orders, organizing tickets in designated envelopes and storage areas for convenient customer pickup.
• Answer incoming phone calls, provide information, respond to customer questions, and process ticket orders.
• Support the Rox Reading Program by organizing and filing program materials, printing tickets, and communicating with participants through reminder calls, texts, and emails.
• Assist with the Rox Kids Club by printing tickets and maintaining accurate membership lists using Google Docs.
• Set up and take down the game-day ticket booth, including transporting and organizing computers, ticket stock, and other necessary equipment at the ballpark.
• Maintain comprehensive knowledge of the ticketing system, ticket pricing, ballpark layout, seating options, and inventory to effectively assist fans and resolve questions.
• Assist with ballpark setup and cleanup before and after games.
• Provide support to other departments as needed, including merchandise operations, ballpark operations, and game-day promotions.
• Perform additional duties and responsibilities as assigned.

QUALIFICATIONS

• Have a positive attitude and provide a strong effort to succeed
• An enthusiastic personality
• Self-motivated and very organized
• Outstanding customer service skills
• Availability to work Rox home games, which includes some nights and weekends
• Succeed in a team environment
• Strong communication skills
• Knowledge of basic computer skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.