Ticketing Sales Agent

• Promote and sell domestic and international airline tickets and related travel services to individual, corporate, and travel agent clients.
• Provide professional travel consultation and recommend the most suitable flight options based on customer requirements and budget.
• Handle airline reservations, ticket issuance, reissuance, exchanges, cancellations, and refunds using GDS platforms (Sabre preferred; Amadeus and Galileo an asset).
• Prepare accurate travel quotations and explain fare conditions, airline policies, baggage allowances, and ticket restrictions to customers.
• Apply airline fare rules, contract fares, and pricing policies to secure the most cost-effective travel options while maximizing profitability.
• Respond promptly to customer inquiries through phone, email, online platforms, and walk-in visits.
• Resolve ticketing issues, schedule changes, flight disruptions, booking discrepancies, and customer complaints professionally and efficiently.
• Coordinate with airlines, consolidators, and travel partners to ensure timely ticketing and accurate travel arrangements.
• Promote ancillary travel products and services, including travel insurance, seat selection, baggage upgrades, and other value-added services to achieve sales targets.
• Maintain accurate booking records, ticketing documentation, customer profiles, and quality control processes.
• Stay informed of airline schedules, fare rules, travel advisories, visa requirements, and industry updates.
• Build and maintain strong relationships with customers through excellent service and follow-up support.
• Protect customer information
• Comply with company policies, airline procedures, workplace health and safety requirements, and all applicable federal and provincial legislation.
• Access to a reliable personal vehicle is mandatory

Education:

• Bachelor's Degree (preferred)

Experience:

• ticketing and Travel agent: 5 years (preferred)

Work Location: In person