Ticketing Specialist - Flex Schedule

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The
Ruth) is a nonprofit organization dedicated to providing high-quality, family-friendly theater
experiences. We are passionate about arts education and its positive impact on our community.
Join our team and be part of a mission-driven organization that brings joy and culture to Utah
Valley! This position is a "flex" position which means that shifts and hours will vary based upon business needs and employee availability.

Position Summary:

• Provides excellent customer and box office services to all patrons, artists, staff, donors,

partners and visitors in a friendly and engaging manner as part of providing a high-quality
theatrical experience and furnishing an excellent venue for artists.

• Responsibilities
• Excellent and friendly customer service—be a patron advocate.
• Answer incoming calls.
• Make outgoing calls.
• Sell, reserve and reschedule tickets
• Answer questions about all theater information—tickets, shows, policies, etc.
• Work together with other Box Office Reps on assigned tasks.
• Complete required training.
• Use ticketing system (Audience View), including ongoing education in Audience View to improve

patron experience both over the phone and in person.

• Prepare tickets and door reports for performances.
• Assist Front of House with customer service needs.
• Daily data management and reporting in Tessitura as requested.
• Receive shipments and take in and put out the mail daily.
• Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as

asked.

• Maintain a clean, well-groomed appearance.
• Help whenever asked with multiple tasks.
• Expected to work some weekends and evening hours.
• Other duties as assigned

Skills and Education:

• Passion for theater.
• High school diploma required.
• Associates degree is a plus!
• Cheerful and friendly with a highly personable and customer service-oriented approach.
• Effective telephone, computer, and organizational skills.
• Collaboration, time management, problem solving, attention to detail, and multi-tasking.
• Ability to interact effectively in a professional, diplomatic and mature manner with

patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in
person.

• Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes.
• Ability to stay composed under pressure, have a good attitude, and execute expectations

keeping priorities and business needs in mind