Ticketing Supervisor

About Sydney Writers' Festival

Sydney Writers’ Festival is one of the world’s leading and most beloved literary institutions. It is a place for readers, writers and thinkers to share ideas, tell stories and celebrate literature.

About this role

The Ticketing Supervisor is primarily responsible for the day-to-day operational and ticketing needs of the main Festival box office including event builds and the management and supervision of casual staffing. Reporting to, and working closely with, the CRM and Ticketing Manager, the Ticketing Supervisor will ensure the Festival events program is built accurately in Tessitura and TNEW and that any operational tasks in relation to the smooth running of the main Festival box office are completed in a timely manner.

Selection Criteria

The successful candidate will have:

• Demonstrated experience using Tessitura and TNEW.
• Supervisory experience in box office operations, preferably in a large-scale, major event or festival environment.
• Excellent customer service and interpersonal skills including verbal and written communication.

Essential

• A minimum of two years’ experience using Tessitura and TNEW, though we are flexible for the right candidate.
• Excellent administrative skills including Microsoft Excel.
• Excellent attention to detail.
• Must be available each day of festival period 17-23 May 2027

Desirable

• Demonstrated skill and experience supervising a team of casual workers.
• Previous experience in Festival operations
• Experience delivering accessible events.

A copy of the position description is also available on our website.

Applications close Friday 30 October, 5pm.

Sydney Writers’ Festival encourages applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.