Ticket/Pass Agent

Ticket/Pass Agent – Winter 2026/2027

Location: Brian Head Resort | Department: Ticketing (Sales)
Type: Seasonal | Start Date: November 2026 | End Date: April 2027

Great with people and love getting others excited for a day on the mountain?

Ticket/Pass Agents are an integral part of resort operations. Guests will receive their first impression of the service standards at the time of reservation or query. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point of contact when guests call, email, or walk in to inquire about Lift Tickets, Season Passes, Lessons, Rentals, Tubing, etc. Employees in this role will spend most of their shift operating a computer.

What You’ll Do:

• Assists guests in the sale, issuing, and general information of Lift Tickets, Tubing Tickets, Rentals and Lessons.
• Assists guests in the sale, issuing, and general information of Season Passes, Passholder Benefits, and MCP Collective benefits.
• Assists guests in making or changing reservations over the phone or in person.
• Operates the computer sales system efficiently and effectively on a daily basis.
• Handles point of sale transactions involving cash, credit card, gift card, and voucher redemption
• Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information etc.
• Perform other duties as assigned.

What We’re Looking For:

• Has excellent customer service and sales skills, whether it be in person, over the phone, or through email correspondence.
• Will create a family-friendly environment for guests and staff.
• Is knowledgeable about the Ski/Snowboard industry or is willing to learn about the Ski/Snowboard industry.
• Is knowledgeable or willing to learn about the MCP Collective, various Season Pass options, and Passholder benefits.
• Is knowledgeable or willing to learn about Lift Ticket products, Rental products, Lesson products.
• Is knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and knows how to navigate a computer desktop.
• Previous cash handling experience is preferred.
• Ability to work and maintain a positive attitude in a fast-paced environment.
• Ability to sit, stand, and talk for long periods of time.
• Ability to follow and execute instructions.
• Ability to communicate effectively and efficiently.
• Ability to maintain a clean work environment.
• Is flexible and willing to perform other duties as assigned not listed above.
• Please be aware that when applying for this position, it does not start until the beginning of November.

Why You’ll Love It Here:

• Gain valuable customer service, sales, and POS experience in a fun, fast-paced setting.
• Free season pass + access to partner mountains.
• Discounts on food, retail, rentals, and lessons.
• Meet great people and make a difference on the mountain!
• Free transportation to and from work for scheduled shifts!

Ready to welcome guests and get them straight to the slopes?

Apply now to be a Ticket/Pass Agent at Brian Head Resort!