Tier 1 IT Administrator

Due to continuous expansion, we are now seeking an additional Tier 1 IT Support Administrator within our busy London IT Department.

The successful candidate will be responsible for company-wide implementation, maintenance and administration of all the business division’s IT systems. Working within an established IT Services and Support Team.

Responsibilities will include:

• Provide remote support for field-based technologies and applications.
• Implementation, installation, configuration, troubleshooting, evaluation of existing and new desktop software/hardware.
• Desktop/End user support of applications including Microsoft Office, Business Central, Sharepoint and other bespoke applications.
• Monitor/maintain and administer IT systems used by field engineers nationwide.
• Maintain IT documentation/asset lists/licensing.
• LAN/WAN support.
• Conduct technology training for new users.
• Provide support for Mitel telephony system, and mobile fleet nationwide.
• Some potential travel nationally to assist with project work.
• Managing and dispatching ITSupport tickets to the team using AutoTask.

Essential skills and experience:

• Strong service and communication skills.
• Methodical and analytical approach to problem solving, able to organise and prioritise daily duties.
• Capable of working in a high-pressure environment.
• Familiarity with Active Directory/Group Policy/Networking including TCP/IP/subnets/DHCP/DNS.
• Excellent knowledge in Microsoft Applications.
• Able to work both as part of a team, and on own initiative as required.

Desirable Skills

• IT relevant degree, CompTIA A+ or Microsoft 365 Fundamentals accreditation ideal, but not essential.

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person