Tier 1 IT Support Technician

4Leet is looking for an energetic, dependable technician who is passionate about IT and enjoys helping people. If you love troubleshooting, learning new technology, and delivering excellent customer service, we want to hear from you.

This position requires at least one year of professional technical support experience, previous MSP experience, and hands-on experience with the ConnectWise Platform.

You will work in person at our Santa Fe office and provide on-site technical support at client locations as needed.

In this role, you will:

• Support business clients by phone, email, remote support tools, and in person at their locations.
• Troubleshoot Windows and Mac computers, Microsoft 365, email, printers, peripherals, and basic network connectivity issues.
• Set up and install workstations, software, and peripherals.
• Assist with account access and password resets while following authorization and security procedures.
• Create and manage ConnectWise service tickets with accurate time entries, clear troubleshooting notes, and documented resolutions.
• Prioritize tickets based on urgency, business impact, and service expectations.
• Keep clients informed about progress, next steps, and follow-up times.
• During client visits, check in with the designated contact, communicate clearly, and review completed work and outstanding issues before leaving.
• Escalate issues beyond Tier 1 with complete documentation and coordinate with senior technicians.
• Confirm that issues are resolved with the client before closing tickets.

You’ll need:

• At least one year of professional IT technical support experience.
• Previous experience working for a managed service provider (MSP).
• Hands-on ConnectWise experience, including ticket management and documentation.
• The ability to provide professional, in-person support at client locations and travel to those locations as needed.
• Working knowledge of Windows, Microsoft 365, computer hardware, and basic networking concepts, including Wi-Fi, DNS, and DHCP.
• An energetic, proactive approach and a strong passion for IT, troubleshooting, and continuous learning.
• Clear communication skills and patience when helping people with different levels of technical knowledge.
• Strong organization, attention to detail, punctuality, and consistent follow-through.
• The ability to work in person at our Santa Fe office.

CompTIA A+, Network+, or relevant Microsoft certifications are welcome but not required. Familiarity with remote monitoring and management tools is a plus.

At 4Leet, we value technicians who take ownership, ask questions, support their teammates, and make clients feel heard and cared for. We’re looking for someone who brings enthusiasm to work and follows through until the next step is clear.

To apply: Submit your resume through Indeed and briefly describe your MSP experience, and the ConnectWise products you have used.

Pay: $22.00 - $24.00 per hour

Expected hours: 37.5 – 40.0 per week

Work Location: In person