Tier 1 Technician

Job Description: Tier 1 Technician

About you:

· You love computers, gadgets, software, and technology

· You love to learn and explore new systems

· When you find a problem, you know how to find a solution

· You have an advanced understanding of how to use Windows 10

· Given the choice to get mad or get motivated, you choose to be motivated

About Devfuzion:

· The largest provider of IT Managed Services in the Tri-Cities market

· Growing team of professionals with backgrounds from multiple industries

· Committed to providing our employees with the best benefits and coverages in the area

· Dynamic customer environment serving over 2,000 end users each month

· Co-workers with a variety of interests from motorcycles and cars to Dungeons and Dragons

The Job:

Devfuzion is a fast-paced MSP looking for the best Tier 1 Technicians to work in the Tri-Cities, WA. The Tier 1 Technician is responsible for maintaining the design and integrity of customer internal systems, including hosted cloud environments. The candidate must be able to clearly and effectively communicate technical needs and resolutions to customers, work well in a team environment, and always demonstrate a professional work ethic .

Duties:

· Handle Tier 1 help desk escalations through tickets or phone

· Follow up on outstanding requests and ensure timely resolution

· Assist customers remotely in a variety of environments

· Answer calls within your call que and escalate issues as needed

· Manage and monitor internal assets to ensure accurate inventory records

· Other duties may be added and/or assigned as needed

Experience:

• Windows 10 and Office 365
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Windows/Mac environment

Benefits:

• Competitive salary based on experience and qualifications

• Health, Vision, Dental, and Life benefits

• Full on the job training & support

• Fun working environment and culture

• Great opportunity for advancement

Note: This position will require travel, good driving record and on-call rotation for nights and weekends. Our office is located in Kennewick WA.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person