Robert Half

We are looking for a Tier 2 MSP Engineer to join a client-focused support team in Florida. This contract opportunity is ideal for someone who enjoys resolving technical issues across end-user systems, servers, cloud platforms, and network environments. In this role, you will provide both remote and onsite support while delivering clear communication and well-documented service outcomes.
Responsibilities:
<ul>
<li>Respond to incoming support requests, assess technical problems, and determine the most effective path to resolution or escalation.
</li>
<li>Maintain accurate records within the service desk platform, capturing troubleshooting steps, findings, and final solutions for each case.
</li>
<li>Diagnose and resolve issues involving desktops, laptops, operating systems, peripherals, and common business applications.
</li>
<li>Provide hands-on assistance at customer locations for incidents that require onsite troubleshooting, installation, or remediation.
</li>
<li>Configure, deploy, and support workstation hardware and software, including Windows-based desktop and laptop environments.
</li>
<li>Assist with administration and support of server systems, including operating system and hardware-related troubleshooting.
</li>
<li>Support backup and recovery operations using business continuity tools such as Axcient, Datto, or NinjaBackup.
</li>
<li>Troubleshoot connectivity and infrastructure issues involving routers, switches, wireless access points, printers, and remote access technologies.
</li>
<li>Experience supporting Active Directory and Windows-based environments, including Windows 10 and Windows 11.
</li>
<li>Working knowledge of Microsoft server platforms, virtualization, and identity tools such as Azure AD or Entra ID and Hyper-V.
</li>
<li>Hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
</li>
<li>Ability to troubleshoot networking fundamentals, including TCP/IP, routing, VLANs, and wireless connectivity.
</li>
<li>Familiarity with backup and recovery platforms such as Axcient, Datto, or NinjaBackup.
</li>
<li>Strong written and verbal communication skills with a consistent, detail-oriented approach to documentation.
</li>
<li>Prior experience managing service desk tickets and delivering technical support in an MSP or similar client-facing environment.
</li>
</ul>
Technology Doesn't Change the World, People Do.
®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Tier 2 MSP Engineer

Tier 2 MSP Engineer

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