Tier 2 Support Engineer

Are you a technology professional looking to leverage your skillset and be part of a growing Managed Service provider? We are Wildcard Corp., one of the midwest’s best-kept secrets of technology fanatics. Our Tier 2 Support Engineer provides next level support to our customers, helps to guide our Tier 1 support team and is a resource for all staff. We are looking for a candidate who loves cutting edge technology and thrives in a relaxed, modern work environment.

Why should you work at Wildcard?

Our office environment offers unparalleled flexibility. We firmly believe in giving our staff the freedom to take care of their personal lives. We offer a hybrid work environment with flexible scheduling. Wildcard offers a competitive salary including a comprehensive benefits package. We offer a full insurance plan, including medical, dental, and vision, personal time off, and paid holidays as well as a 401K.

Learn more about Wildcard Corp. at wildcardcorp.com

This is a full-time position with full benefits. You must be a U.S. Citizen to be considered for this position due to contracting requirements. Applicants on Visa will not be considered.

Duties:

• Uses problem solving process to resolve customer issues

• Gather site & technical requirements

• Provide customer updates via ticket system, email, and phone calls

• Sets up and provides updates to user accounts and workstations

• Update Knowledge base articles in Dashboard system

• Support and maintain VoIP phones and accounts, Mobile Devices and Video Conferencing Hardware

• Managing support for approved enterprise business applications and services

• End User education and training when appropriate

• Works with staff to resolve customers issues and concerns

• Provides assistance in maintaining all corporate systems, applications, tools and services with a strong focus on security

• Assists in tracking hardware assets & warranty information

• Maintains back ups systems in accordance with company guidelines

• Works with team to assign technical resources to issues

• Maintains technical documentation, manuals and IT policies

• Conducts research on new technology stacks as well as provides recommendations to senior staff for future use

• Provides daily guidance to 2-4 support staff

• Works with some supervision

• Participates in rotational on call schedule

• Must be able to lift 25 pounds

• Must be able to climb a ladder carrying equipment (1-15lbs)

• Must be able to sit or stand for over an hour without issues

Requirements:

• Must be a US citizen
• Must have either an Associate's or Bachelor's degree in Computer Information Services, Network Services, or 5 years of relevant experience in an IT position
• Experience with Linux, MacOS and Microsoft operating systems.
• Experience with VoIP systems
• Experience working with systems like LDAP to include Microsoft Active Directory
• Experience supporting, managing and improving workplace technologies like Google Suite, Slack, Trello, and Jira
• Experience using basic scripting languages including powershell
• Experience with databases to include MySQL, PostgreSQL, and MSSQL
• Experience in basic networking concepts
• Experience supporting both In-House and Remote Teams
• Strong critical thinking and troubleshooting abilities
• Excellent written and verbal communication skills
• Must be able to work at our Stevens Point, WI offices
• Must be able to pass a background check

Benefits:

• Competitive compensation
• Healthcare with Dental
• Paid vacation
• Paid sick days
• Paid holidays
• Relocation assistance available

If you are interested in this position please prepare and send a PDF letter of interest and resume to [email protected]. In the letter please tell us about yourself, what kind of background you come from, why you are interested in this opportunity, and why you believe you would make a good fit. The subject line should read Tier 2 Support Engineer.

Wildcard Corp. is an Equal Opportunity/Affirmative Action employer. The policy of Wildcard Corp. is to fully comply with applicable federal, state and local laws, rules and regulations in regards to non-discrimination in the workplace. It shall be the policy of Wildcard Corp. to not discriminate due to race, color, religion, sex, sexual preference, national origin, disability, age, military status, or veteran status.