Tier 2 Support Technician

Job Overview

As a Tier 2 Technician at Central IT, you're the go-to problem solver when challenges go beyond the basics. You handle escalations, mentor Tier 1s, and contribute directly to projects. Some days you'll troubleshoot tough technical issues, other days you'll be part of proactive rollouts or client planning sessions. You'll thrive in variety, working across industries and technologies, knowing Tier 3 has your back for the most advanced challenges.

Duties

• Take on escalations: Resolve issues escalated from Tier 1 across diverse client technologies.
• Contribute to projects: Join proactive initiatives—deployments, upgrades, or client-requested improvements.
• Coach Tier 1s: Share knowledge and guide peers to grow their capabilities.
• Escalate smartly: Work with Tier 3 when challenges require deep design or architectural expertise.
• Keep clients confident: Deliver professional updates and realistic expectations throughout.

How We Measure Success

• Resolution quality: Issues solved effectively and reliably.
• Adaptability: Support across varied clients and environments.
• Client trust: Positive feedback on professionalism and clarity.
• Team contribution: Active mentorship and support for team culture.
• Documentation: Clear, usable records for team success.

Is this you?

• Experienced troubleshooter who enjoys variety.
• Strong communicator who builds client and team trust.
• Organized, methodical, and calm under pressure.
• Natural mentor who helps others grow.
• Flexible professional comfortable in unpredictable client environments.

Your Growth Path

Tier 2 Technicians who consistently deliver quality solutions, demonstrate leadership, and contribute to the team are on track for Tier 3 and Specialist roles. Central IT provides training, leadership opportunities, and project ownership.

Why Join Central IT?

• Collaboration: Partner daily with Tier 1s, Tier 3s, and clients.
• Excellence: Solve challenging problems and drive proactive projects.
• Integrity: Earn trust through transparent communication and reliable solutions.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• English (Required)

Ability to Commute:

• Muscatine, IA 52761 (Required)

Work Location: In person