Tier 2 Technical Support Specialist

We’re Hiring: Tier 2 Network Support Engineer!

At OSNET Corp., we’re growing and looking for a Tier 2 Network Support Engineer to join our technical team and take on real-world challenges within an evolving telecommunications infrastructure.

If you’re the kind of person who doesn’t give up on a problem until you find the root cause and confirm the solution, we want to hear from you!

What will you do?

As part of the Tier 2 team, you will be responsible for handling cases escalated by our NOC, Tier 1 team, and field technicians, working directly with our:

• Fixed wireless PtP and PtMP networks
• Fiber optic / GPON
• CPEs, routers, switches, and firewalls
• LAN/WAN networks
• VLANs, NAT, DHCP, and firewall policies
• Static routing, OSPF, and BGP
• Site-to-Site and Remote Access VPNs
• Dedicated circuits and SLA environments
• Network monitoring, Wireshark, SNMP, ping, and traceroute

You will also have the opportunity to support and develop our Tier 1 team, document solutions, and escalate complex issues to Network Engineering (Tier 3) or equipment vendors when necessary.

What are we looking for?

Required qualifications:

• Juniper JNCIA-Junos
• Fortinet NSE 4 – FortiGate Security / FortiOS
• MikroTik MTCNA
• MikroTik MTCRE
• 3+ years of experience in network or ISP support
• 1+ year of experience in a Tier 2 or escalation role
• Fluency in Spanish and English
• Strong knowledge of TCP/IP, subnetting, DNS, DHCP, VLANs, and routing
• Hands-on experience with technologies and equipment such as Tarana, Ubiquiti, Cambium, MikroTik, Juniper, Cisco, or GPON/ONT
• Ability to clearly communicate technical topics to both technical teams and customers

Additional certifications such as CCNA or CompTIA Network+, experience supporting commercial customers under SLAs, and experience with CRM/ticketing platforms are considered a plus.

Work Location

OSNET Headquarters – Metro Office Park, Guaynabo, Puerto Rico

Full-Time | On-Site

The position includes 8-hour shifts, Monday through Friday, with shift rotation, on-call duties, and weekend or holiday coverage as needed.

If you have the experience, certifications, and passion for solving network challenges, we want to hear from you.

Apply by sending your résumé to [email protected] and become part of our team!

Job Type: Full-time

Pay: $1.00 - $2.00 per year

Benefits:

• Employee discount
• Health insurance

Work Location: In person