Tier II Tech Support Representative

About Nutmeg Technologies:
Join a leading Managed Services Provider (MSP) dedicated to delivering exceptional IT support to businesses. At Nutmeg Technologies, we believe in a customer-centric approach, and we’re looking for individuals who share this vision.

Role and Responsibilities:

• Provide frontline IT support for company hardware and software, including computers, mobile devices, AV equipment, applications, and platforms.
• Efficiently respond to and resolve Level 1 & 2 requests using expertise, ticketing systems, and knowledge bases.
• Support clients via tools like NinjaOne / ConnectWise.
• Handle workstation set-up for new employees, client PC refresh, and data migration.
• Assist with the operation and troubleshooting of peripherals, conference room equipment, and AV systems.
• Ensure customer satisfaction by following up on resolved issues.

Qualifications & Technical Skills:

• Minimum: High school diploma (Associate's or higher preferred).
• 1-3 years in a Help Desk/Desktop Support role.
• Proficient in Microsoft software (Operating Systems, Office suite, OneDrive).
• Experience with ticketing, support tools, and troubleshooting Windows 7-11, MAC OS, Active Directory, and Office 365.
• Skills in command prompts, LAN/WAN connectivity issues, and printer maintenance.
• Excellent communication, customer service, and multitasking abilities.
• Microsoft Certifications (MTA, MCSA, or MCSE) are a plus.

Additional Information:

• Primarily in-office role; work from home allowed under specific circumstances.
• Candidates must have a stable, non-wireless internet connection and a quiet workspace.

Job Details:

• Full-time position
• Shift: 8 hours, between 7:30 AM and 7:00 PM EST.
• On-call duties as required.

Benefits:

• Competitive 401(k) with immediate matching.
• Comprehensive health package: Dental, Vision, and Health insurance.
• Generous PTO: Vacation, personal days, and paid time off from day one.
• Employee discount & Retirement plan.

Application Information:

• Candidates should be able to reliably commute to Enfield, CT 06082

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person