TikTok Operational Support Staff for Indianwear Brands

About the role

We are seeking a TikTok Operational Support Staff for Indianwear Brands to join our dynamic retail and consumer products team. This is a full-time position based in the Yishun West North Region. In this role, you will provide essential operational support to Indian brands operating on the TikTok platform, helping to streamline processes, manage day-to-day activities, and ensure smooth execution of retail and e-commerce initiatives. This position is critical to supporting our brands' growth and success in the competitive social commerce landscape. We’re also looking for live streamers as an added advantage.

Key responsibilities

• Provide day-to-day operational support to Indian brands managing their TikTok presence and social commerce operations
• Manage content scheduling, posting, and engagement across TikTok channels for assigned brands
• Monitor TikTok analytics and performance metrics to track campaign effectiveness and provide insights
• Coordinate with marketing teams to ensure brand messaging consistency and content alignment
• Assist with order management, customer inquiries, and transaction processing through TikTok Shop features
• Support the creation and organisation of product listings and promotional materials
• Liaise between retail teams and digital platforms to ensure inventory accuracy and stock availability
• Generate reports on sales performance, engagement rates, and brand metrics
• Troubleshoot operational issues and escalate concerns to senior management when necessary
• Support brand training and onboarding on TikTok best practices and platform features

What we're looking for

• Experience working in retail, customer service, or e-commerce environments
• Familiarity with TikTok platform features, trends, and social commerce functionality
• Strong organisational and time management skills with the ability to handle multiple priorities
• Excellent written and verbal communication skills in English; Tamil is advantageous
• Proficiency with Microsoft Office and basic data entry and analysis capabilities
• Understanding of retail operations and inventory management principles
• Ability to work collaboratively with cross-functional teams and external stakeholders
• Problem-solving mindset and willingness to learn new tools and platforms
• Attention to detail and commitment to maintaining high-quality work standards
• Previous experience supporting social media brands or e-commerce operations is preferred

Apply now

If you are interested in joining and supporting exciting Indianwear brands on their TikTok journey, we would love to hear from you. Please submit your application with your CV and a brief cover letter outlining your relevant experience and enthusiasm for this role.