TikTok Shop Assistant (Proficient in English)

Position: TikTok Shop Assistant
Department: Operations
Reports to: Tiktok Operation Senior Manager

Job Summary:
Responsible for supporting the day-to-day operations of TikTok Shop, including coordinating with TikTok platform support, managing promotions and pricing setup, monitoring shop performance and policy compliance, and ensuring smooth collaboration across internal teams.

The role requires experience in E-commerce/TikTok Shop operations, strong coordination skills, attention to detail, and awareness of beauty and TikTok trends. English communication is required, while Chinese is a plus.

Job Responsibilities:

• Coordinate and maintain communication with the TikTok platform regarding support matters such as price/coupon subsidies, product or shop violations, and daily issue resolution
• Ensure smooth processes related to finance, payments, and internal request functions
• Coordinate internally with multiple departments including Merchandising, Customer Service, Supply Chain, and IT teams to support smooth day-to-day operations
• Set up promotional pricing and campaign mechanics on TikTok Shop while ensuring pricing accuracy
• Monitor the TikTok sales landscape and competitor activities to maintain shop competitiveness
• Maintain shop health by ensuring accurate product PDP information, on-time delivery, and positive customer experience to avoid policy violations
• Maintain a good understanding of TikTok Shop rules and regulations
• Support Shopping Center operations including Flash Sale (FS) and Brand Deals daily operations
• Provide daily or weekly updates to supervisors regarding sales performance, promotions, and shop status through data tracking reports

Qualifications

• Bachelor’s degree in Business Administration, Economics, or Management Studies
• Able to communicate in both Thai and English (Chinese is a plus)
• At least 1–2 years of experience in E-commerce
• Experience supporting multiple online shops and products on TikTok Shop
• Highly adaptive to current trends, especially beauty trends on TikTok
• Strong sense of ownership and responsibility for assigned projects